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Author Topic: Matomo HTML Block Not Returning Results  (Read 4107 times)

Offline TheDukeOfHurl

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Matomo HTML Block Not Returning Results
« on: September 04, 2022, 11:59:41 PM »
Hello!

Per instructions I received here once upon a time, I added our Matomo tracking code as a HTML block and then applied it throughout. The problem is, it's not returning any results. The tracking code works on all other areas of the site, just not the shop. Any idea why this would happen?

Thanks!

Duke 
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Offline Basara

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Re: Matomo HTML Block Not Returning Results
« Reply #1 on: September 05, 2022, 01:44:11 AM »
Hello.
Check your browser console for javascript errors
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Offline TheDukeOfHurl

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Re: Matomo HTML Block Not Returning Results
« Reply #2 on: September 13, 2022, 11:24:27 AM »
Sadly, there are no errors. I'm at the end of my rope with this one. Any suggestions?
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Offline Basara

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Re: Matomo HTML Block Not Returning Results
« Reply #3 on: September 14, 2022, 02:26:50 AM »
Quote from: TheDukeOfHurl on September 13, 2022, 11:24:27 AM
Sadly, there are no errors. I'm at the end of my rope with this one. Any suggestions?

Hello. It is possible that there is a server misconfiguration preventing Matomo from tracking your visits
https://matomo.org/faq/troubleshooting/faq_58/#:~:text=Using%20Matomo%20latest%20version%20If,your%20visits%20or%20processing%20reports.
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