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Extension Support / Re: No shipping options available error
« on: October 01, 2020, 12:54:25 PM »
Yes i ship via Parcel Select Ground through a commercial mail service, Endicia.
Yes i have the dims set in the extension, but it doesn't matter.
Here is the answer i got back from the USPS today:
"Thank you for contacting Web Tools. Retail Ground service would be available when the zone is 5-9."
So Retail Ground is not available, for zones 4 and below, only Parcel Select Ground is. This is why the rate server will not return results for Retail Ground if the destination zip is more than 4 zones away from the origin zip.
Is there anyway to change that code from "ALL" to "ONLINE"?
Yes i have the dims set in the extension, but it doesn't matter.
Here is the answer i got back from the USPS today:
"Thank you for contacting Web Tools. Retail Ground service would be available when the zone is 5-9."
So Retail Ground is not available, for zones 4 and below, only Parcel Select Ground is. This is why the rate server will not return results for Retail Ground if the destination zip is more than 4 zones away from the origin zip.
Is there anyway to change that code from "ALL" to "ONLINE"?