AbanteCart Community

Shopping Cart Operations => Support => Topic started by: Julian Marcelo on November 13, 2019, 12:03:57 AM

Title: Devolution
Post by: Julian Marcelo on November 13, 2019, 12:03:57 AM

I am trying to process devolution.

Abantecart by default has a complete order cancellation.

The customer ask to cancel the order
The store owner receive a mail with the request.
 but what the store owner do?
I try to delete de products in order and was not possible, i also try to save, recalculate and nothing.
is the a way to control this? what happens if person has balance or paid with balance

Title: Re: Devolution
Post by: Basara on November 14, 2019, 02:49:25 AM

You should set your order status as cancelled.
Go to customer account page in admin and add credit transaction

Title: Re: Devolution
Post by: Julian Marcelo on November 21, 2019, 04:38:27 AM

And what happen with the quantity? when i put cancelled to the order the quantity is back to the product stock or no?