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Shopping Cart Operations => Support => Topic started by: lukaszsz on March 27, 2015, 11:05:56 AM

Title: customers do not gets invoices after check out
Post by: lukaszsz on March 27, 2015, 11:05:56 AM

Hi
My customers do not  gets invoices after check out..
after 10 orders.. ,mayby 4 customers get invoices

Title: Re: customers do not gets invoices after check out
Post by: lukaszsz on March 27, 2015, 06:42:11 PM

will help someone ??... this is important to me because in the invoice are paymeent information .. as it does not get it does not know how to pay

Title: Re: customers do not gets invoices after check out
Post by: Basara on March 30, 2015, 09:21:21 AM

Hi.

Do you mean customers not receive email after checkout?

Title: Re: customers do not gets invoices after check out
Post by: lukaszsz on March 30, 2015, 10:27:30 PM

yes  email after they do check out ... ...      for 10 orders just 4 customers reviving email...  i have AbanteCart 1.2.0    on email i have html info how to pay

Title: Re: customers do not gets invoices after check out
Post by: Basara on March 31, 2015, 05:27:01 AM

Hi.

Can be a lot of reasons why some of your customers did not receive email from your store:
1. your store email in spam lists
2. check with your hosting company - a lot of servers have security/antispam configuration to skip email sending or limit them
3. check your AbanteCart error log (http://forum.abantecart.com/index.php/topic,834.msg3085.html#msg3085) for mail related errors.
4. You can try to use different mail setting (http://www.abantecart.com/ecommerce-documentation/admin-user-manual/system/settings/mail) (mail account) in AbanteCart configuration