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Topics - Janex

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General Support / Contact Us Page

« on: July 11, 2019, 02:04:33 AM »

Greetings,

Where do I edit the Contact Us PAGE (not the Contact us info on the footer). The Contact Us page has a Contact Form built in. I would like to update/add some content on this page - where do I find it to edit?

Thanks!

Support / Shipping Otion: to Calculate Shipping Costs After the Order is Made

« on: June 03, 2019, 10:18:23 PM »

Greetings,

The Shipping Option seems to be the most problematic part of setting up AbanteCart Cart. I am wondering the following:

1. Is there is a way to allow an order to process without adding shipping costs and then after order is made a simple way to advise the buyer of what the acutal shipping costs will be prior to sending the order; and
2. the above Without having the customer re-send their payment.

3. Instead of saying Free Shipping (or I am noting that the Flat Rate $2.00 always appears right now in my cart) is there a way to say Shipping Calculated on Order Completion? Or something like that.

3. I understand there is a way to edit a customer shopping cart for out of stock items etc. prior to sending and accepting payment I assume; and does this include being able to alter the shipping charges?

4. I have PayPal Express as the payment Gateway. Is it possible to have PayPay Calculate the actual shipping?

Feeling disillusioned and unable to proceed with my store.

Thank you for helping! Muchly appreciated.
Janex

Extension Support / Canada Post Shipping Platform

« on: May 21, 2019, 02:06:02 PM »

Greetings! I am planning to install the Canada Post Shipping Platform BUT before I do - please advise me on the following:

1. I understand I must enter weight, width, height, depth for each product to get accurate shipping. Is that correct?

2. My main question is: How will the Shipping Platform calculate the shipping for multiple items going out in one order?

3. Is the platform "smart enough" to combine the weight of 3 or 4 items and also then take into consideration the largest dimensions so that the size of the parcel will be adequately accounted for?

4. Please advice on any other relevant items that must be known to understand how this shipping platform will accurately calculate the shipping costs.

Really looking forward to finding this out so I can move forward with my on-line store.

Thanks so much!

General Support / Change Hex Code for Background on Checkout Page PayPal Express

« on: April 25, 2019, 01:15:18 AM »

I changed the hex code in the PayPal Express Page re: background for checkout
Using #9933cc
It saves in it's block
When I save the whole page on that extension the # sign is removed and only 9933cc is shown.
There is NO Change to any colour on the check out page
What shall I try?
Thanks for the assistance

Support / Auto Currency Updater Configured Incorrectly

« on: April 24, 2019, 02:58:20 AM »

My Default Currency is Canadian and Value is set at 1.000

I chose to USD, Euro and Pound Sterling as well as CAD for the store; and I searched the current rates and put those correct amounts into the Value area. I tested the cart and the exchange rates were working perfectly. Then I set the Currency Updater to Auto Update for future use.

Now - when I buy 2 items worth Canadian $96.85 which is the correct price in Default. It shows as $3.47 USD - which is TOTALLY WRONG! It should be something like $71.96. This is because the Auto Updater changed the USD Value to 0.03192756 as of April 24. This is incorrect. The other currencies - Euro and Pound Sterling - are also now updated incorrectly.

What has happended? Did I configure something incorrectly? I cannot trust to use the Auto Currency Updater as it is; and will have to manually update currencies or else only use the Default.

Thanks for assistance.

General Support / Paypal Express Issue - Won't accept Canadian Dollars on Back End

« on: April 24, 2019, 02:22:38 AM »

I successfully installed the PayPal Express Payment Gateway and the API tests were good.

I have tried checking out in USD, Euro and Pound Sterling and all work.

However, when I try to check out with Canadian Dollars (which is my default currency and also the currency accepted by my PayPal account) I cannot check out. I get an error message instead of the PayPal check out Page: "PayPal Express Checkout Error. Error has occured during request. Please try again later."

The Admin Logs show 2 different error messages - here is the examples:

1. 2019-04-19 5:38:28 - App Warning: AbanteCart core v.1.2.14 PayPal Express Checkout Error: Security header is not valid. Test mode = 1. in /home/amet2087/public_html/dir/extensions/default_pp_express/admin/controller/responses/extension/default_pp_express.php on line 85

2. 2019-04-20 4:10:26 - App Warning: AbanteCart core v.1.2.14 PayPal Express Checkout Error: Receiving country does not support the transaction currency.. Test mode = 0. in /home/amet2087/public_html/dir/extensions/default_pp_express/core/default_pp_express.php on line 320

PayPal has been working with me on this issue and here is the latest response - which asks that Abantecart get involved:

"I have good news and bad news.

Good News! I was able to perform 2 successful transactions with my personal account, 1 for $6 USD and one for $6 CAD, neither were stopped. I will reverse these transactions out of your account.

Bad news, I have no idea why your cart is not allowing CAD transactions on the back end.

Would you be willing or able to add AbanteCart's Customer service as an email address into this ticket or potentially reach out to them and see why that currency would not be able to be used for some reason? There is not a reason I can find on the PayPal end."

Thanks for any assistance.

General Support / Abantecart Admin/Dashboard Extremely Slow

« on: April 19, 2019, 01:25:32 AM »

I've just recently installed Abantecart and working with it is extremely painful because it is so SLOW in logging in and moving from setting to setting and saving etc. A lot of the time is just plain non-responsive.

Even if I call up the /dir/ on my website to see the store - it takes several MINUTES to load. How can this be remedied?

So far I like the cart and I am making some headway playing around with it, BUT this slowness and non-responsiveness is getting to me - I cannot build a store under these working conditions. What is the solution? Thanks for your assistance.