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Messages - Basara

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31
General Support / Re: Customer Registration error
« on: April 02, 2025, 01:38:26 AM »
Quote from: lovue on April 01, 2025, 11:23:14 PM
I did not make any language or email template changes. The only changes we did before this error is upgrading Abantecart from v1.3.4, to v1.4.0 and then to v1.4.1. I recreated the issue today and the error log says:

"2025-04-02 3:29:40 - database error: AbanteCart core v.1.4.1 SQL Error: Table 'databasename.abpz_customer_sessions' doesn't exist\nE
Hello.

It seems that the missing table error is a clear indication that the upgrade process might not have completed successfully. Could you clarify whether you upgraded from version 1.4.0 to 1.4.1 manually (e.g., through file uploads) or automatically using a link or upgrade key? Additionally, did you encounter any errors or unusual messages during the upgrade process? Understanding these details will help us pinpoint the root of the issue.

32
General Support / Re: Customer Registration error
« on: March 31, 2025, 02:31:48 AM »
Quote from: lovue on March 29, 2025, 11:29:38 AM
I can see that the new customer was created. Why is it throwing this error when it does in fact create a new customer?

Hello.
Please check your AbanteCart error log. Have you recently made changes to any languages or email templates?"

33
Extensions and Add-Ons / Re: Unable to save Options
« on: March 28, 2025, 02:34:53 AM »
Hello.
You might want to check for errors in two places:
Browser Console: Open your browser's developer tools (usually accessible by pressing F12 or right-clicking and selecting "Inspect"). Navigate to the "Console" tab and see if there are any error messages when trying to save options.
AbanteCart Error Log: Check the error log in your AbanteCart admin panel (under System > Logs). This log can provide insights into any issues happening on the server side.

34
General Support / Re: SMTP set-up is done correctly, however, emails to customers are not trigerring
« on: March 24, 2025, 07:48:05 AM »
Hello
1. Check SPF, DKIM, and DMARC Records:
Ensure that your domain’s DNS settings have the correct SPF, DKIM, and DMARC records set up. These help improve email deliverability and prevent emails from being marked as spam or rejected.
2. Review SMTP Logs (via Bluehost):
Bluehost should provide access to email logs. Check if the undelivered emails are being rejected, delayed, or bounced. This can give insights into whether the issue is on the sending or receiving side.

35
General Support / Re: SMTP set-up is done correctly, however, emails to customers are not trigerring
« on: March 24, 2025, 04:24:50 AM »
Hello.
Can you please confirm whether the store email address configured in AbanteCart matches the SMTP sender email address?
Some hosting providers implement security policies that block outgoing emails if the SMTP “From” address does not match the configured SMTP email account. This can result in admin emails being sent correctly (since they are internally routed) while customer emails get blocked or silently dropped.

36
General Discussion / Re: Avatar on v.1.4.1
« on: March 24, 2025, 04:20:26 AM »
Hello
After uploading the new logo in the admin panel, please check if there are any related errors in the AbanteCart error log. Also, let us know if the logo update is visible in the admin area.
Feel free to attach the logo file so we can take a closer look.

37
General Support / Re: SMTP set-up is done correctly, however, emails to customers are not trigerring
« on: March 21, 2025, 06:05:07 AM »
Hello.
What is your AbanteCart version?

38
General Discussion / Re: Avatar on v.1.4.1
« on: March 20, 2025, 10:14:09 AM »
Hello.

It’s possible that the logo is not updating because the resources/ or image/thumbnails/ folders in AbanteCart do not have the correct write permissions.

AbanteCart needs write access to these directories to update and generate new logo images. If these folders are not writable, the new logo won’t replace the old one.

39
General Discussion / Re: Avatar on v.1.4.1
« on: March 20, 2025, 08:47:08 AM »
Hello.
In the context of AbanteCart, the term “avatar logo” might not be a standard feature, as AbanteCart typically refers to store logos, favicon, or user avatars separately. Could you clarify what you mean by “avatar logo”?
Are you referring to the store logo that appears on the website header?
Or do you mean the favicon (the small icon in the browser tab)?

40
General Support / Re: SMTP set-up is done correctly, however, emails to customers are not trigerring
« on: March 20, 2025, 08:15:23 AM »
Hello.
What is your AbanteCart version and SMTP provider?

41
General Support / Re: page wont load
« on: March 18, 2025, 03:09:27 AM »
Hello.
This error usually means that AbanteCart is unable to connect to the database due to incorrect credentials or misconfigured settings.
Check Database Credentials in your A2 Hosting cPanel. Go to MySQL Databases and verify your database name, username, and password. Compare them with the details in your AbanteCart configuration file /system/config.php.

42
Built-in Features / Re: Shipping doesn't work at check out
« on: March 17, 2025, 05:13:34 AM »
Quote from: briansgood on March 16, 2025, 11:51:00 PM
I updated to the new cart.   But I can't upgrade just the USPS extension.
Hello.
There are two separate USPS extensions for AbanteCart: the built-in, free version that updates with AbanteCart itself, and a third-party extension available through the marketplace https://marketplace.abantecart.com/usps_integration

43
Built-in Features / Re: Shipping doesn't work at check out
« on: March 06, 2025, 01:19:28 AM »
Quote from: briansgood on March 05, 2025, 11:55:36 PM
Ok, so then I guess I would need to know where I would find my id?  Is it my mailer id? Or is it the long API code?  I'm really stuck on getting this to work.
Hello.
USPS should email you the user ID and password. If not, please contact USPS to confirm your USPS User ID. You should call USPS to activate your account on the production servers.

44
General Support / Re: SQL Errors on customer login, V. 1.4.1
« on: February 28, 2025, 02:04:14 AM »
Hello.
It looks like your AbanteCart store is missing the customer_sessions table in the database. This likely happened because the update did not fully complete the database upgrade or failed during the process.

Please check if the table exists in your database. If it’s missing, you will need to recreate it manually (with database prefix ab73_).
https://github.com/abantecart/abantecart-src/blob/master/public_html/install/abantecart_database.sql#L738

45
Customization help / Re: Navbar on v.1 4.1
« on: February 21, 2025, 03:05:07 AM »
Hello.
If you’re using Bootstrap theme, you can keep the navbar fixed at the top of the page by adding the fixed-top class to the element.

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