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When trying to access my website or back office admin, it won't load.  I'm told by my support that my ip addresses are blocked.   I have asked several times for them to be reset.   Is there a way for me to reset the ip blocker myself or do i need to have my non-supportive help reset them?

I'm really computer illiterate and don't under stand how do to this,  My merchant acct is telling me i have to have a clickable link on my front page to a pdf file showing the regulations and restrictions of order certain items on my webpage.   I have tried to download a file, i created a clickable link, but it gives me an error.   How do i get the clickable link to open the pdf info page?

-Tracy

I'm new to Abantecart, I'm trying to set up my Merchant acct and they are telling me i need to have an age restriction on the knives I'm selling.   Can anyone help me on how to set up an age verification when customers go to check out? and can I specifically set it up for only the knives category?

-Tracy