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Is there a way to delete a customer account from AbanteCart? I had some spam entries create customers who have never placed an order.

Hi there, I have had some customers write in that they are struggling to check out. I see this error in the log:

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Unknown Error: AbanteCart core v.1.4.3 Cannot use object of type stdClass as array
Trace:
#0 /home4/juliann7/public_html/dps/core/engine/extensions.php(168): ExtensionDefaultPPExpress->onControllerPagesSaleOrder_UpdateData('payment_details', NULL)
#1 /home4/juliann7/public_html/dps/core/engine/extensions.php(196): ExtensionCollection->dispatchMethod('onControllerPag...', Array)
#2 /home4/juliann7/public_html/dps/core/engine/extensions.php(1202): ExtensionCollection->__call('onControllerPag...', Array)
#3 /home4/juliann7/public_html/dps/core/engine/extensions.php(405): ExtensionsApi->__ExtensionsApiCall('_UpdateData', Array)
#4 /home4/juliann7/public_html/dps/admin/controller/pages/sale/order.php(1433): ExtensionsApi->__call('hk_UpdateData', Array)
#5 /home4/juliann7/public_html/dps/core/engine/dispatcher.php(306): ControllerPagesSaleOrder->payment_details()
#6 /home4/juliann7/public_html/dps/core/engine/dispatcher.php(341): ADispatcher->dispatch(Object(ControllerCommonPage))
#7 /home4/juliann7/public_html/dps/core/engine/page.php(110): ADispatcher->dispatch()
#8 /home4/juliann7/public_html/dps/core/engine/router.php(204): APage->build('common/page')
#9 /home4/juliann7/public_html/dps/core/engine/router.php(86): ARouter->route()
#10 /home4/juliann7/public_html/dps/index.php(81): ARouter->processRoute('sale/order/paym...')
#11 {main} in /home4/juliann7/public_html/dps/extensions/default_pp_express/core/default_pp_express.php on line 598
I am using Stripe, PayPal Commerce and Cheque / Money Order payment extensions in my AbanteCart 1.4.3 store.

Hi there,
I have a coupon code setup for a 40% discount on a single item. When checking out, the correct amount is not deducted from the cart, the cart is giving too big of a discount, see attached screenshot.

The discount is supposed to be 40% of $29938 (the price of the projector), but it is more than that.

Upgraded 1.3.4 > 1.4.0 > 1.4.1 > 1.4.2 > 1.4.3 and switched template to Novator template. Now, during check out the process fails. In the error log, I see

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AbanteCart core v.1.4.3 NOT EXIST Form with name AddressFrm
Also seeing

App Error: AbanteCart core v.1.4.3 NOT EXIST Form with name GuestCheckoutFrm

during guest check out

Hi there,
Users are reporting that when they get to checkout step 2, they get back a blank page.
In my error log I see this:

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2025-10-05 8:51:16 - Unknown Error: AbanteCart core v.1.3.4 Call to a member function getElementsByTagName() on null in <b>/public_html/dps/extensions/default_ups/storefront/model/extension/default_ups.php</b> on line <b>462</b>Disabling the default UPS module allows checkouts to continue.
Any advice?

If a customer searches my site for a particular product model number (e.g. PJ HD5451) but I do not carry that particular model number, or I carry a similar one, it is possible to display close matching alternatives?

For example, PJ HD5451 is a discontinued model...but the PJ HD6452 is the replacement. It would be better to show the customer the page for PJ HD6452 instead of saying "no results found" and then they leave the site...

Is this possible with AbanteCart, or with an extension?

AbanteCart 1.3.3. The low order fee is not correctly added to the subtotal, and therefore the tax calculation is off. Please see screenshot. Is the sort/calculation order incorrect in the admin panel?

Hi, all of my recent orders since updating from 1.2 to 1.3.3 are showing the payment method as PayPal Express Checkout, even though at least one of them was handled by Square check out extension.

Hi, I have HTML blocks for certain categories and collections on my site. However, for any page that is supposed to show an HTML block, AbanteCart only shows the last HTML block I created, and not the correct one for the category and collection.

For example, all of these pages now show the same HTML block at the top of them: https://dedicatedpresentation.com/dukane-technical-support, https://dedicatedpresentation.com/sennheiser-profile-usb-microphone, https://dedicatedpresentation.com/libraries, https://dedicatedpresentation.com/healthcare-collection

However, the only page that this should appear on is https://dedicatedpresentation.com/sennheiser-profile-usb-microphone

I am using AbanteCart 1.3.3.

I upgraded from 1.2.16 to 1.3.3 and now I am getting frequent "Unknown AJAX Error" when adding items to cart, searching, and checking out on my site. Why does this happen, how can I find the root cause and eliminate it?

Hello, I upgraded from version 1.2.16 to version 1.3.3. I reconnected my store to the Extensions Marketplace, but it still shows my AbanteCart version 1.2.16 there. All of my extensions show that they are disconnected from the marketplace. Is there a resolution to this?

I am recovering my Admin password. I get the link, click it, enter my user name and Captcha code and then I get the message

Your password has been reset. Now you can login with your new password
back to login page

and I get an email

Your administration password was successfully reset!

But none of these messages tell me what the new password is. So how do I recover the password?

Hello, my vendor sends a daily price and inventory file with every single SKU they sell. I do not sell all of their products, but a smaller amount of them. Is it possible to run a product import on this file that only updates the pricing/availability for the products that already exist in my store without creating new products for those that don't exist?

The size of the file is thousands of products.

I have added a form with Admin > Design > Forms Manager for customers to request a custom quote on a product. It appears on all of my product pages. I would like to have the page URL where the form was submitted to come to me in the e-mail when user clicks submit.

I have tried to add a "hidden" field with Field Value $_SERVER['HTTP_REFERER'] but that did not work.

Any suggestions?

What would I use audio and video resources for?

I have a product with many options. These options must all be selected to order the product, and determine which model product is ordered. How can I "build a SKU" from the different selected options to get a complete model number.

See attached photo of model numbering scheme, and the product page here: https://dedicatedpresentation.com/hardwired-analog-synchronized-wifi-clock

Are there links that I can put in the menu to show a full page of featured products, specials and best sellers? Or are these items limited to the home page modules only?

[Elasticsearch URL]

Anyone here using the Elasticsearch extension? I am using hosted Elasticsearch from Elastic, but I am not sure what the Elasticsearch URL should be? All the help on the extension says is to use localhost if Elasticsearch is installed on the same server. But it is not...it's being hosted by Elasticsearch.

Hello, I am wondering if the Fast Checkout extension will ever support a payment gateway that requires a redirect, such as PayPal Express or oembry's Square payment extension. These payment processors require a redirection that does not work with Fast Checkout. I have already contacted the Square extension vendor who says it is a Fast Checkout problem as it is not handling the required redirect properly. Please advise!

If Block Product Ordering is on for a Product, the behavior is to display a button directing the customer to Call for Price. If this is the case, the price should not be displayed for the product. Now, I have a bunch of products that are appearing with $0 price...