AbanteCart Community

Shopping Cart Operations => Support => General Support => Topic started by: Iruzaki on February 22, 2020, 01:02:05 PM

Title: Abantecart admin page can not login.
Post by: Iruzaki on February 22, 2020, 01:02:05 PM

Today I Try to login in the admin panel of abantecart, when I put the user and password, the page refresh and send me again to the login page.

In the customer page I get unknown error when client try to login.

I fixed this issue many months ago clearing the cache inside the admin panel, because I have one opened session on my phone, but now I can not access, someone have the same problem?

Title: Re: Abantecart admin page can not login.
Post by: Basara on February 24, 2020, 01:46:30 AM

Hello.
Open session on phone should not have any effect. Try to clear your browser cache.

Title: Re: Abantecart admin page can not login.
Post by: Iruzaki on February 24, 2020, 07:05:53 AM

Hi Basara,
I had cleared browser caches, tried other browsers and other computers, any results.

Title: Re: Abantecart admin page can not login.
Post by: Iruzaki on February 24, 2020, 07:25:26 AM

Quote from: Basara on February 24, 2020, 01:46:30 AM

Hello.
Open session on phone should not have any effect. Try to clear your browser cache.

Quote from: Iruzaki on February 24, 2020, 07:05:53 AM

Hi Basara,
I had cleared browser caches, tried other browsers and other computers, any results.

without results*

Title: Re: Abantecart admin page can not login.
Post by: Basara on February 24, 2020, 08:38:03 AM

You can try to remove all folders in the www/system/cache (please backup before do this) but login session is also stored in server folders not visible for you so you may need to ask your hosting support to clear it

Title: Re: Abantecart admin page can not login.
Post by: Iruzaki on February 24, 2020, 11:30:56 AM

Quote from: Basara on February 24, 2020, 08:38:03 AM

You can try to remove all folders in the www/system/cache (please backup before do this) but login session is also stored in server folders not visible for you so you may need to ask your hosting support to clear it

I have removed the all folders inside the  public_html/system/cache folder, but still cant login, I saw that mydomain/index. php?rt=index/home&s=myadmin&token=qBCXvQYDEymnN1Bh40xqLTUyTTxPN5Pk
the session "qBCXvQYDEymnN1Bh40xqLTUyTTxPN5Pk" change every time that I login but can not enter to the dashboard...

Title: Re: Abantecart admin page can not login.
Post by: Iruzaki on February 26, 2020, 09:09:36 AM

Up.

Title: Re: Abantecart admin page can not login.
Post by: Iruzaki on February 27, 2020, 10:57:30 AM

Ok, today I have delete all files on my server with FTP and the page still operating....

Title: Re: Abantecart admin page can not login.
Post by: Basara on February 28, 2020, 03:47:19 AM

Quote from: Iruzaki on February 27, 2020, 10:57:30 AM

Ok, today I have delete all files on my server with FTP and the page still operating....

Ask your hosting support to help you