Messages

Hello.
Products may also be missing from Admin if cache is outdated, or if the product is not assigned to the store view you are checking.

Those names are stored in the product description table. To check them in the database, use your own AbanteCart table prefix from system/config.php (DB_PREFIX) and run

Code Select Expand

SELECT name
FROM prefix_product_descriptions
WHERE name LIKE '%( Copy )%';
but it is unsafe to delete only from product_descriptions, because products are linked across several tables.

thank you for support, actually they were very old products data and we already deleted them from website dashboard but on database still saved and i don't know why they stayed there if already deleted them from the panel. any way I did solved my issue but there is still a small issue. when the AI BOT retrieving the data about products from the database table we have n the product description section an html info and the AI BOT printing them in the answer section and still trying to find a solution for this too.

Hello.
In AbanteCart admin, search for "( Copy )", select all, and remove. Direct database edits are strongly discouraged.

the problem is not on admin side, there is nothing in products side panel, it is in the database. I'm getting this information when we are exporting products information from database information to website AI Assistant bot, bot retrieving these information from product id table

Hello,

i need you help to know the best way to remove these duplication on database as you see in the bottom extracted text: how to remove these duplications from database? all of this came from cloning the products for fast edits of products details 📊 Found 356 duplicate/copy products

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
DUPLICATE PRODUCTS LIST:
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

📦 ORIGINAL/CATEGORY: 01-171 ( Copy )
  └─ Duplicate: 01-171 ( Copy ) (ID: 2103)
  └─ Duplicate: 01-171 ( Copy ) (ID: 2103)
  └─ Duplicate: 01-171 ( Copy ) (ID: 2143)
  └─ Duplicate: 01-171 ( Copy ) (ID: 2143)
  Total copies: 4


📦 ORIGINAL/CATEGORY: 01-171 ( Copy ) ( Copy ) ( Copy ) ( Copy ) ( Copy ) ( Copy ) ( Copy )
  └─ Duplicate: 01-171 ( Copy ) ( Copy ) ( Copy ) ( Copy ) ( Copy ) ( Copy ) ( Copy ) (ID: 2110)
  └─ Duplicate: 01-171 ( Copy ) ( Copy ) ( Copy ) ( Copy ) ( Copy ) ( Copy ) ( Copy ) (ID: 2110)
  └─ Duplicate: 01-171 ( Copy ) ( Copy ) ( Copy ) ( Copy ) ( Copy ) ( Copy ) ( Copy ) (ID: 2149)
  └─ Duplicate: 01-171 ( Copy ) ( Copy ) ( Copy ) ( Copy ) ( Copy ) ( Copy ) ( Copy ) (ID: 2149)
  Total copies: 4



they are 📊 Found 356 duplicate/copy products and this is just a sample of what i have in the database

Hello,

i upgraded from 1.4.3 to 1.4.4 and getting incorrect time zone error as follow:

2026-05-14 19:09:57 - 1298: Unknown or incorrect time zone: 'Europe/Istanbul'
SET time_zone='Europe/Istanbul';

I use default template of NOVATOR
php: 8.4.20
what is the fix for this issue?

Thanks in advanced

I have reCaptcha enabled, but I still get spam customers and contact form entries. Any suggestions?

this is mostly your business filed competitors doing it to you.

Hello.
Please try this fix https://forum.abantecart.com/index.php/topic,11672.msg43993.html#msg43993

SOLVED

Thanks

Hello!

on last version of NOVATOR AbanteCart v1.4.3 the order date on (orders list, order summary and emails) empty.

how to fix this issue?

Regards

[Thank you]

Hello AbanteCart Team,

Is there any fix for this issue please?
 

Thank you

[in the error logs there is these lines as follow:]

please try this fix and let us know

https://github.com/abantecart/abantecart-src/commit/14872852c907429920291d8e7630fb43e2d80bb5

Hello Sir. your suggestion worked and fixed my issue but after replacing the order, from the admin panel side when we edit the order details and do some changes on it for example available quantity or price or anything else and try to save the changes, we get an error which loading a tab which says report to AbanteCart Team about this issue as next and as in the screenshot: 


There has been a critical error processing your request
Please check AbanteCart and webserver error logs for more details. You can check error log in the control panel if it is functional. Otherwise, refer to error log located on your web server


Report this problem to AbanteCart team (do not change email subject)


Check AbanteCart Troubleshooting Guide


Need help? Contact for support


Go to main page


in the error logs there is these lines as follow:

2025-12-05 10:01:09 - Unknown Error: AbanteCart core v.1.4.3 Division by zero
Trace:
#0 /admin/model/sale/order.php(310): ModelSaleOrder->editOrderProduct()
#1 /admin/controller/pages/sale/order.php(372): ModelSaleOrder->editOrder()
#2 /core/engine/dispatcher.php(306): ControllerPagesSaleOrder->details()
#3 /core/engine/dispatcher.php(341): ADispatcher->dispatch()
#4 /core/engine/page.php(108): ADispatcher->dispatch()
#5 /core/engine/router.php(204): APage->build()
#6 /core/engine/router.php(86): ARouter->route()
#7 /index.php(81): ARouter->processRoute()
#8 {main} in /admin/model/sale/order.php on line 438



how to solve this issue too?

Thank you...

i tried to upload all new version's necessary folders and files

Hello.
You should upgrade the database

if you are about uploading upgrade.sql to my databse on phpmyadmin server I already did that but it doesn't do any changes in my issue. is there any easier way to fix placing orders steps without all these complicated steps please?

[What shall I do now?]

Please try running the upgrade manually to ensure all files and database updates are properly applied. You can follow the detailed steps here: https://abantecart.atlassian.net/wiki/spaces/AD/pages/5275676/Upgrade+manually

After the manual upgrade, clear all caches and check again.

i tried to upload all new version's necessary folders and files and refreshed the browser and deleted all website and browser caches but nothing helped me to process next steps of placing the order. i see there is an error as next:



2025-11-26 14:16:48 - Unknown Error: AbanteCart core v.1.4.3 Division by zero
Trace:
/storefront/controller/responses/checkout/pay.php(503): AOrder->buildOrderData()
/storefront/controller/responses/checkout/pay.php(458): ControllerResponsesCheckoutPay->updateOrCreateOrder()
/core/engine/dispatcher.php(306): ControllerResponsesCheckoutPay->main()
/core/engine/response.php(87): ADispatcher->dispatch()
/core/engine/router.php(222): ATypeResponse->build()
/core/engine/router.php(86): ARouter->route()
/index.php(81): ARouter->processRoute()


What shall I do now?

Hello.
Any errors in the log?

no errors.

Hello.
Please check your AbanteCart error log for any related messages, missing buttons on the checkout page often indicate a template issue. What template are you using?

i am using the NOVATOR default template on v.1.4.3

Hello,
checkout page only showing the order details and not showing the buttons of place order or checkout, what happened in my case and what is missing here?
regards

Hello.
Can you please share a bit more detail about the issue you're seeing after trying to upgrade to v1.4.2.1?

sorry for late reply. i tried many times to install that version and always i got a notification the the upgraded version been installed but everything get back to same previous website form