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Messages - llegrand

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1
Extensions and Add-Ons / Re: Tax Invoice Module for Checkout
« on: November 17, 2022, 09:59:34 AM »
Hello,  it is unclear what you are describing here. 

Have you set up the tax RATES for each location that you are required to collect tax?  See here for details
https://abantecart.atlassian.net/wiki/spaces/AD/pages/15761420/Tax+Rates

There is also a nice invoice function within the default AbanteCart -  that functions well as a picking/packing invoice.
It is an icon, looks like a doc,  located in the customer order info. 
Most find it adequate.

If this does not address your request,  please describe what is missing in more detail.


2
General Support / Re: Notice: Impersonate mode for customer "guest" by ""
« on: November 16, 2022, 05:33:38 PM »
hello,   I just tried your site on Firefox and Chrome,  and do not see that on Storefront

Perhaps,  clearing your cookies on your PC browser will help,  I am finding cookies are quite persistent at times.

If you are not familiar with the latest way to clear cookies for only one site,  just click on the padlock in the URL bar. You should see a cookies and the number of cookies in use.

Lee at WHY2 support

3
Thank you.   Convention and expected info on statements etc  is important to the customers of AbanteCart admins.


4
This is an important decision on the part of AbanteCart configuration of the NEW connector you have chosen to replace the old Stripe.
I and my clients disagree,   an order number showing on the credit cart statement some many days or weeks after the transaction took place in the store (the customer can't identify)  is extremely problematic.

You had it correct in the old Stripe extension.  Maxtor's subscription extension has it correct by using the info setup within an Admins Stripe dashboard.   Other applications (not AbanteCart) that uses Stripe has it correct pushing the descriptor as input into the STRIP account dashboard.

The Stripe Dashboard allows to use an abbreviated descriptor if the Company name is too long.   This is managed within the Stripe Dashboard of the account holder.

AbanteCart needs to rethink this,  and follow convention of Stripe pushing out to the buying customer  the information as managed within the Stripe Account Dashboard.   AbanteCart has made a wrong decision here.

Again I ask you to please correct  this to a useful format for the buying customer of AbanteCart admins.   We are talking about the info that the buying customer sees on their credit card statement.   
 

5
Hmm  - that is a new wrinkle in managing the footer blocks.   So  there has to be some placeholder (even if blank)  in each of the 8 blocks to have a display in the order desired. 

In default template disabling a block  leaves the arrangement in place.  This is not something that seems to work in Bootstrap5.

So how is an admin suppose to "know" this difference in the template footer blocks requirements?

Thanks
Lee


6
Yes it is what the customer sees on their card statement as to the company they paid.
Not what is showing to the store owner  within their Stripe account info.

It is also the info that should be FOUND WITHIN the Stripe account payment information
You are not passing the correct info to Stripe

As I stated,  the store description for both accounts I checked are setup correctly with the merchant name in the Stripe information. 

I have attached screens shots from the new Stripe extension with connector labeled WRONG
and one for other Stripe accounts NOT using the new Stripe extension  labeled CORRECT

Please review your coding, Stripe support is exceedingly easy to contact and get quick help.
This issue is quite important to maintaining good customer relations when buying on AbanteCart sites.

Regards
Lee

7
Stripe V 1.1.2  that latest version using the connector works.   But  on the customer statements   the identifier is ONLY showing the Order number.   We have verified that the Public business information is set up correctly within the Stripe account to show the company name.   We can find no other place to force the use of the statement descriptor.  Nor do we know how the ShoppingShopping is originating

This is what is showing up within our Card account info - 
Nov 3, 2022   ORDER #10807   ShoppingShopping   $22.70   
The ShoppingShopping  should be the company name as showing in our Stripe Account info.  How do we get it to do so?

I have reached out to Stripe support  about this.  Below is the reply from my phone conversation.  Perhaps it will help you get to the solution quicker.

Hi Lee,

Thank you for accepting my call earlier about the information shown to your customer, glad we were able to find a solution.

Just a quick review of what we've accomplished today, you've mentioned that you've already entered your information in the "Public business information" section of your Stripe dashboard, however, your customer cannot see the store or site name; only see the order ID.

I've informed you that since there is no option to enter the order ID in your dashboard, then it means the information showing in your customer's statements are coming from the side of your platform (AbanteCart). Having said that, I would recommend reaching out to them so that they can look into it.

In case it helps, you can also share with them our Stripe documentation regarding statement descriptors:

https://stripe.com/docs/account/statement-descriptors

If we can be of further help, feel free to reach out to us any time.

Best regards,
Ros






8
Extension Support / Re: Core local_delivery extension reinstall
« on: October 15, 2022, 01:08:17 PM »
James  check your WHY2 support  we opened a ticket for you and sent you the file you need to restore the  core  missing local delivery extension.


9
General Support / Re: Global attributes not showing in product options
« on: October 13, 2022, 11:17:21 AM »
Hi everyone,  let me remind all that it is important to see that the versions of any extension or template works for the AbanteCart version you are using.

If is suggested that you check that info prior to any updating.


10
Tips and Tricks / Re: Remove certain registration fields
« on: October 03, 2022, 12:51:55 PM »
small note for clarity,  I believe you mean can not remove

11
General Discussion / Re: The "Reviews" tab on my product page is missing
« on: September 24, 2022, 12:57:07 PM »
at the top of this forum page is a link to the Manuals .  It opens to a search page.  Which can usually get you on the right path.

I think this page might be your solution

https://abantecart.atlassian.net/wiki/spaces/AD/pages/1532231745/Display+Review

You also have to enable on your template.

12
General Support / Re: deeply nested categories
« on: September 22, 2022, 11:46:28 PM »
Try using the filtering  -  it will get you into the cat/subcat for editing or adding new products

Here is how it works for one of our clients that has a similar requirement for cat/subcat/ and sub/subcats
refer to screens shots


13
Configuration / Re: session_name is empty
« on: September 20, 2022, 12:06:03 AM »
look in the footer area of your Admin dashboard -  any page will list it there

14
Support / Re: Required field in shipping "state"
« on: September 16, 2022, 03:30:34 PM »
since you indicate you have a third-party theme.  Try asking them for support.

15
Support / Now fixed -Cart v 1.3.3 Softaculous cloning and staging
« on: August 26, 2022, 11:53:57 AM »
Update to this issue,  which is now resolved.

I went back to Softaculous and they changed the cloning code in Softaculous for AbanteCart installations.  All works correctly now for cloning and staging.


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