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Messages - Geoffrey

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General Support / Re: Image problem on desktop, with error log.
« on: November 01, 2019, 07:28:38 PM »
I did a broken link search with Xenu. This did not find any problems.

I looked in the /root/resources directory: there are no images in that directory, only sub-directories. The /root/resources/image/18/ directory contains my resource library, but the image files are all named 1.jpg, 2.jpg, etc. There are no thumbnail-name images in this directory.

I looked in the /root/image/thumbnails/18/ directory: this contains my thumbnail resource library. Each filename has a "100xxx" number like 100418. 

In this thumbnail library, one live product has image thumbnail filenames 100414, 100415, 100416, and 100417.
In the same folder, a different product (sold out and turned off) has image thumbnail filenames 100419 - 100425.

Neither of these products is missing an image.

The 100418 thumbnail image series does not exist.

Something in the code is calling for a thumbnail image with 100418 in the image filename, but that image does not exist, is not needed, and is not missing from a product family.

How can I find out why AC is calling for this image? 

The error code is for the same thumbnail number over and over: 100418.


General Support / Re: Image problem on desktop, with error log.
« on: October 31, 2019, 09:47:03 PM »
Thanks llegrand!

Hello everyone else.
llegrand sent me a video clip of him testing my site on his own computer. That was a very kind and generous thing for him to do!

The problem did not occur in the video at all, even though he was clicking thumbnails as fast as they appeared.

I live in a rural area. My ISP is a pretty slow DSL.  The "problem" I discovered today is something that will only happen if a user is clicking thumbs as fast as possible at pageload, from a slow connection.

So it's not a problem at all. 

My site is working perfectly.

However, I still get hundreds of
App error: Cannot get image size of file /root/resources/100418. File not found or it's not an image! in /root/core/helper/utils.php on line 1154
every day.

I would like to learn what is causing that and how to fix it.


General Support / Re: Image problem on desktop, with error log.
« on: October 31, 2019, 02:26:16 PM »
Hello llegrand, thank you for the compliment, and thank you for your help!

I have done some more testing. I think this is a speed problem.

I am very familiar with my own website. Naturally.
When I test the site, I click things very fast.

Example - Starting on the homepage:
1 - I click a category. This opens a product listing page.
2 - I click a product. This opens a product page.
3 - I immediately click a thumbnail as soon as I see it. I am making this click before the product page has finished loading.
When I do that, the browser redirects to a new "page" view that shows only the selected image.
BUT - If I wait 2 seconds before clicking a thumbnail, to give the product page enough time to load, then the thumbnails work correctly: the thumbnail-click changes the image displayed in the main viewer instead of redirecting to a new page.

Would you mind doing this test yourself to see if you can repeat the error?
1 - Get familiar with the site structure: homepage = category list, which links to a product list, which links to a product page.
2 - Go fast from homepage to product list to product page, and immediately click a thumbnail image on the product page as soon as you see it.
3 - Discover if the quick click on a thumbnail causes a redirect to an image-only page instead of loading the clicked thumbnail image into the main viewer.

Let me know what you find out. Thanks!

I don't think this issue is an AC "problem" that needs to be fixed. Almost no user will go that fast.
But it is an interesting phenomenon.
It makes me wonder if there is something different I can do with pageload sequence to prevent it.

I still have an error log full of the error I pasted in my original post.
It is the only error that is occurring.
I would like to find out what is causing that error and fix it.

General Support / Image problem on desktop, with error log.
« on: October 31, 2019, 12:41:05 PM »
I discovered a new image-display problem on my AC site. I use the easyzoom view window with productthumbs on my product pages.

The thumbnails stopped working properly.

When you click a thumb, it should display that image in the view window.
But it doesn't.
Instead, it opens the image in the browser window with this url:

This problem only occurs on desktop. It occurs in both Chrome and Firefox.

It does not occur on android phone.

My error log shows only one error, and it is the same error repeatedly every 4 minutes:
Code: [Select]
2019-10-31 8:47:23 - App Error: AbanteCart core v.1.2.11 Error: Cannot get image size of file /[i]root[/i]/resources/100418. File not found or it's not an image! in /[i]root[/i]/core/helper/utils.php on line 1154.
I am still on 1.2.11 because my storefront has many core mods and customizations.

How can I fix this problem?


General Support / Re: Latest compatible PHP version?
« on: September 06, 2018, 05:20:33 PM »
Thanks for the info!

I will check out your links and see how things go...

General Support / Re: Latest compatible PHP version?
« on: September 05, 2018, 12:19:32 PM »
My AC site is fabulous. 
Very clean and efficient. 
Heavily modified so that it could be clean and efficient. 
Many core mods. 

It took a very long time to build. 
Lots of work. 

It's on 1.2.11.

It will stay on 1.2.11 forever. 
It will never update to a later version of AC because the work involved is not worth the end result. 

Therefore, it would be nice to be able to modify 1.2.11 to run on PHP 7.2 or even 7.3.

Because in the grand scheme, it's not really okay to have a cart app that runs on 7.0 but won't run on 7.1 or 7.2 or 7.x. 

In 1.2.11, what files do I need to change so that AC will run on 7.2?


General Support / Latest compatible PHP version?
« on: April 26, 2018, 01:41:40 AM »

I want to update my xampp version on my local machine. 

Multiple xampp options are available:
I can get xampp with PHP 7.2.4 or 7.1.16 or 7.0.29.

On my live server, if I switch from php 7.0 to 7.2, the AC site fails to load. 

So I guess AC is not compatible with any php 7.2.x?

What is the latest PHP version compatible with AC?

Can you recommend whether I choose xampp with 7.0.29 or 7.1.16?


General Discussion / Re: Need responsive custom logo
« on: March 03, 2018, 02:36:10 PM »

This is a valuable thread. 

I can't believe how long I messed around with raster logo files trying to make them look good at all sizes, before finally discovering that the solution is a vector logo image format. 

I made my vector (svg) logo file in Inkscape. 

Open the finished svg file with a text editor, copy the file's code; that code is what you paste into the AC HTML Resource box as shown in the example above.   

Also as shown above, you apparently should not specify a ".svg" file extension on the filename of your svg file when you name it (different than adding a jpeg or png to the media library).

The final step is to change the logo file specified in Admin>System>Settings>Appearance.  Unlink the raster file, then add the vector file from your media library. 

It worked immediately, but I need to re-evaluate my css to see exactly what is happening at breakpoints. 


General Support / Re: disable google analytics
« on: December 18, 2017, 03:52:52 AM »

Funny:  I deleted GA code from 8 files, then went to System>Settings>All Settings to remove account number.  I can't remove account number because I deleted all the files.   :D

Anyway, the script doesn't run anymore. 

General Support / disable google analytics
« on: December 17, 2017, 01:01:53 AM »
Hi, is there an easy way to disable google analytics, or to not run analytics.js?


General Support / How to adjust zoom-level of easy zoom
« on: December 16, 2017, 05:48:25 AM »
Example: if easyzoom is set to 200% or 2.0, how do I adjust it down to 150% or 1.5? 


OK, thank you!

Thanks for the reply. 
Can anyone with a real ipad confirm that responsive layout stays functional during multiple changes between portrait and landscape?

byline: iPad1 came out in April 2010; ios6 came out in June 2012.  Not compatible at 2 yrs!  Good ol' apple!   8)



Responsive works fine on all devices: desktop, laptop, android phone, android tablet, iphone, ipad. 

On ipad, if you change from portrait to landscape, or landscape to portrait, responsive works fine.

However, if you then change back to the original orientation from when the page loaded, responsive quits working until you navigate to different page.  Then it's the same thing all over again. 

This only happens on my ipad.  On my phones and other tablets, i can flop them back and forth all day and the site renders fine.   

Can someone with an ipad check this for me?

The only ipad I have for checking is a gen 1, which is stuck at iOS 5.1.1.   :-[

Any ideas on what the cause may be?


Ah, a custom product.tpl! 

Thank you for the support.  I will try this out and report back. 

Also, thank you for the tip about footer.ptl, I would have certainly overlooked it. 

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