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Messages - llegrand

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I suggest you learn how to use Softaculous - if your cPanel offer Softaculous to you.

Here is the link to our KB with some documentation

Make your base site.  Then you can clone it, change your name, etc.  You can also use softaculous to move it to a different host. 

General Support / Re: Logo and Links URL
« on: October 12, 2021, 09:09:53 PM »
I have attached a screen shot -  and none of my browser have the issue -  FireFox, Chrome or Edge

Try clearing your browser cache:

There are also keyboard shortcuts to perform the equivalent hard refresh. Because there are multiple ways to do the same action, they will be listed below:

Chrome, Firefox, or Edge for Windows: Press Ctrl+F5 (If that doesn’t work, try Shift+F5 or Ctrl+Shift+R).
Chrome or Firefox for Mac: Press Shift+Command+R.
Safari for Mac: There is no simple keyboard shortcut to force a hard refresh. Instead, press Command+Option+E to empty the cache, then hold down Shift and click Reload in the toolbar.
Safari for iPhone and iPad: There is no shortcut to force a cache refresh. You’ll have to dig into settings to erase your browser’s cache.

General Discussion / Re: Probably Payment Conflict Message
« on: October 08, 2021, 10:37:49 AM »
We had a client with the same issue -  the fix  was to be sure that all emails  are registered in your PayPal account.

You need both emails in your PayPal account,  this does not affect your PayPal account or how you manage the funds in it.
But it will let PayPal now that the receiver email is a valid one for your Master account.

These are the steps to add the email:
In your PayPal account
Upper right corner, hover over your name
Click on Profile Settings
Select Login and Security on the left pane

On the Email in the right page click on UPDATE
Click on the big + on the top right  to add an email
Add  the email you are using in your AbanteCart store
They will send a verification email to that address,  watch for it and verify it.
Leave your existing email that you access your PayPal with as the Primary

as to the money issue -  check that the type of currency in your PayPal is the same as the currency default in your cart.

General Discussion / Re: Image not found or broken when I add Media
« on: October 06, 2021, 03:24:37 PM »
please check system requirements as specified here:

Just because Softaculous installed the application for you does not mean that the requirements are met. 

AbanteCart version 1.3.1 needs at least PHP 7.3,  and it runs really well on PHP 8.0.

General Support / Re: Error upgrading 1.3.0 to 1.3.1
« on: September 28, 2021, 04:01:20 PM »
Hey Core Devs,
I want to report on this Phar error - my servers all give this error on upgrading to 1.3.1  and Phar is enabled on them.
We have success every time by manually updated the update package  -  not one failure.  This condition exists in PHP 7.3, 7.4 and 8.0 when trying to use network install.

I can now report that there are a many others that have the same issue -  I get support tickets from our extension users frequently  saying  "I can't upgrade"  and they are running servers in multiple hosting around the global.  We give them the update package and the instructions and it works.   

This is the first upgrade that has had this issue- so I would like to posit that it is something within the network install that is problematic to multiple servers on multiple hosts.   And hopefully it does not show up in the 1.3.2  that you are working on now.

Lee with WHY2 support team

I can not get your site to load at this time.   However,  it appears from your screen shot that you are using the BLURB field rather than the DESCRIPTION field.   You input into the blurb field is very long that is why  the right side slide for seeing more is activated.   

A blurb is usually a very short message - highlight some features or size or something that can be seen by the customer on the home page displays to additional attract them to click on the product for MORE info and potentially buy
I have added a screenshot from one of my clients so you can see the difference when the blurb is short.

Hope this helps you.

General Support / Re: Products Not Displaying
« on: September 16, 2021, 01:13:27 AM »
Also check the available date -  depending on your host server settings/location and the actual time you are adding a product it can use the next day keeping a product from being shown until the available date current.

Built-in Features / Re: Multi-Store in sub-folder setup
« on: September 14, 2021, 11:07:46 PM »
I need one more point of clarity if using the subfolder  -  The main store can only be in the root?  and the multi store in any subfolder,  and nothing needs to be done about document root?

thanks in advance for reply

Built-in Features / Re: Multi-Store in sub-folder setup
« on: September 01, 2021, 10:46:50 AM »
I did not see that in there when I looked yesterday and I was really looking for it :-[.  Sorry if I missed it.

Built-in Features / Multi-Store in sub-folder setup
« on: August 31, 2021, 09:05:52 PM »
I believe you have also added in 1.3.0 the ability to use a sub-folder for multi-store. 

Could  you add the info to the docs page?

In particular the document root setting?  I believe that info would be helpful to Admins wanting to use that format for mulit-store.


AbanteCart v2.0 / Re: taxation
« on: August 29, 2021, 01:29:17 PM »
Let me add a couple of points to abantecart's request-  please include which country you are in.  The MRP you reference has different meanings in different countries.

In some it is the Minimum a product can be sold at vs in others it is the Maximum. 

Templates / Re: Agreement Account Terms
« on: August 26, 2021, 10:42:09 AM »
Have you considered making your own document?   You could alter one of the existing, probably the one on the account,  and use this a a replacement covering your needs.

General Support / Re: shopping cart not validating valid phone number
« on: August 16, 2021, 02:30:23 PM »
Fast checkout is a default extension that is control within the extensions.  Here's the info for you

a reminder that Basara indicated within the Fast checkout extension you can control the settings for phone number.  But is not a required field within the regular default check out.

General Support / Re: shopping cart not validating valid phone number
« on: August 15, 2021, 05:24:03 PM »
I believe that the phone number is not your issue.   There is no requirement for the phone number field and it does not check for any specific number format.

Are you trying a guest checkout?  Which checkout page are you getting stuck on?  Are you seeing any warning within the checkout page,  perhaps not checking a read box that is enabled?   It usually appears towards the top of your checkout page

Suggest you look into your error logs.   

Perhaps enable a higher level of debug - see this link for more information.

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