Messages

Good Day All,

I have orders placed and paid for - in the customer dashboard and also in the admin panel the customer shows as having ordered BUT the transactions show zero

Can anyone enlighten me as to what's wrong? 

Much appreciated
Ron

Greetings,

Have installed the Mail Chimp API but it will not sync customers who are listed as "yes" for newsletter - using sync does not make any difference on my Mail Chimp list.  List names are coordinated, double and triple checked the api number. 

Any advice? 

Thank you very much!
Ron

Greetings - this fixed the issue I was having, thanks much abolabo and gordontaylor

All the best,
Ron

Thanks much Gordon - you just stopped a new version of "The Shining" from being produced! 

Spoke with Lee about this too.

Thanks much Gordon

Greetings abolabo -

I checked the logs and there is message about non-writable files

downloaded the folder and overwrote all files contained in the "code" folder. 

There has been no change - see 2 screenshots from a test transaction of today after overwriting files. 

When adding a download I put the number 4 into the "expire date" field as explained below - upon hitting "save" at the bottom of the page still revers to all 0000-00-00 etc.

There do not seem to be any other problems other than the expire date being 20 years in the future.  The number of downloads changes upon download. 

Thanks for your help
Ron

Basara - would clearing the cache at  system > cache management > Configuration (System and store configurations)  I am hesitant to try it, do you think that would help? 

Thank you

[You might try this to recreate the problem:]

Thanks Basara,

I attach screen of the settings - they have not changed since the shop opened.  The error message began on 2/28 I believe, which is when I upgraded to 1.1.8 - how can I correct this error from showing up?  This was never an issue before as neither the URL nor the dedicated IP has changed. 

Regarding Downloads:

I still have the same problem with the expire field which changes to  0000-00-00 00:00:00 after inserting 4 into the field and then saving. 

You might try this to recreate the problem: 
Go to an existing download in the catalob > downloads section
enter 4 into the expire date - your receive a "save" option
afterwards go to the bottom of the page and click on "save" in that location and see if the field changes to 0000-00-00 00:00:00

Your thoughts please on what could be causing this problem? 

Hello Basara,

Now that you mention it, I do have a long string of the same error message: 

2014-03-14 8:09:59 - App Warning:  AbanteCart core v.1.1.8 Warning: Accessing store with unconfigured or unknown domain ( 209.188.83.225/ ).
Check setting of your store domain URL in System Settings . Loading default store configuration for now. in /home/blablablasecure/public_html/core/lib/config.php on line 169

This error actually just began to show up after upgrading to 1.1.8 - the store configuration has not changed nor has the IP address, since it's launching.  Other than that there are no other errors that I can see relating to the configuration of the expire date. 

When you insert a number into the "expire days" field what shows after saving that page? 

Thanks for the assistance. 

Ron

[2034]

When putting up downloads the number of downloads allowed is fine and works great.  BUT no matter what I've tried the Expire Date (the length of time the download is available) is not configured. 

Initially the field is blank and when adding a number, say 4 so the download can be available for 4 days, then saving the field changes to  0000-00-00 00:00:00 - there is NO countdown and no effect on the download availability date -  the year 2034! 

Example:
Date Added: 14/03/2014
Expire Date: 09/03/2034 01:02

This happens when putting in a variable for length of time desired or not.  I add 3 screenshots showing the initial field, the filled in field and the resulting field after "save". 

This is a standard feature for many years of any cart that I've used and it is not working. 

I have brought this up before to no avail but we are now beginning to distribute more and more downloads and this in one of the issues with AC that I (maybe others as well) need to have addressed. 

Thank you for looking into this - the assistance to solve this is appreciated. 

All the best
Ron

I will take you up on your offer Gordon - I went through the CSS and couldn't figure out where to change it. 

Very much appreciated - thanks
Ron

Hi Gordon - as mentioned below the banners are 728 x 90 - the page I'm having trouble is here: http://www.omgrown.org/abante/

This static banner is one of the group that make up the other:  http://www.vishwagifts.com

Thanks much Gordon
Ron

Can't find where to change the settings for size of the banner - they are coming out far larger than the original - any help on this?  The original banner image is 728 width and they are showing up at over 1150 -- would really appreciate some guidance on this one. 

Thanks
Ron

I have a script from http://idevspot.com/ which is a digital download script - I'm thinking of putting up a site dedicated to downloads as we're going in that direction and are outside of PDF ebooks getting into ePub and Kindle downloads and AC doesn't really play well with downloads - it's fine with tangible goods, even excellent; but, downloads ... not so much.  I'm gonna start on the additional site tomorrow anyway and see what happens with redirecting all the interest in downloads to that site for purchase - OR I just may put up that script in a sub folder and have the menu items go to the script through AC menu, or ... there are many different ways of doing it, I gotta play with it tomorrow. 

I'll keep you posted about this though

Ron

Documentation says:  Expire days: Count of days from date of purchase.

This field is initially blank - when a number is input (I want to use 4) and then the data that input on that page is saved it then goes to 0000-00-00 00:00:00 which means nothing to me, does not confirm that the system understands that the customer can download for a period of 4 days.  Hope that is more clear. 

Ron

It is a standard feature and there should absolutely NOT be any for that - - in all other carts I've used it is simply a fact of putting in the number of days that the customer can have access to the download - it's a very simple thing - I have never ever seen a format like that -- 0000-00-00 00:00:00 represents year, day, month, hours, minutes, seconds -- it seems rather insane to me.  I've used CubeCart, Zen Cart, osCommerce, Virtuemart -- all of them is a simple number of days and a count DOWN - how can I input all that data when I have no idea what the variables are. 

This issue and the fact that downloads mixed with tangible goods in the same order are charged shipping are the biggest negatives (for me anyway) for an otherwise excellent cart.  I was really hoping to hear from one of the staff on this as one would think it is a rather standard thing, no? 

Anyway, we'll what happens eventually. 

Will let you know if this gets resolved but it is really not right at all.  Now don't get me wrong, I really like AbanteCart a whole lot but sometimes you run into silly things like this and it just gets frustrating - especially after hours of trying to figure it out. 

All the best
Ron