I set up my Abantecart site a few years ago.  Got EXCELLENT help from folks here, and once set up, it has been running seamlessly.

NOW I have a problem, and I hope someone can help.

My platform is Hostmonster.  I have been using them for years, and their service and support has been phenomenal -- until now.  On January 10th my e-mail stopped working.  I called and got runaround.  Long story short, I've called MANY times and have received no help whatsoever -- just shuck and jive.  Currently, thanks to a third party, I can get e-mail through Microsoft mail, but that's all.  I've complained and complained, resulting only in frustration.

But that's e-mail, I posted this for background.  TODAY I went to my Abantecart page, and all I'm getting is a blank screen..  Have tried throughout the day, it's gone completely.  I called Hostmonster once again, got more shuck and jive, and was finally told it's not their problem and that's Abantecart's fault.

Has Abantecart changed something?  All I know is the site is down.  Is there some way this can be checked?  Also, the overall service is so bad now that I'm ready to change platforms.  Will there be some way to move my site elsewhere without having to start from scratch?  There are so many products, and so much work, that if I can't move, or get it working. I may have to delete it entirely and quit doing e-commerce.  I'm hoping you can help.  Thanks!

Hopefully I can get some help here.  When I first set up AbanteCart I had loads of questions, and the help I got here was beyond superb!

Overall it has been running well, but now I've got an issue:

First off, my store in not my mainstream business.  I've been working 18-hour days which is great but wears you out, and I only get occasional orders from the store.  In other words you can call me a newbie, because I don't use it enough to be really proficient.

A short time ago I began getting orders, all of them asking to ship USPS, which I thought was strange because UPS is better for most of these orders.  Then my supplier chimed in and asked why all my orders were USPS.  So I disabled the USPS extension.

Today I think I found out why.  I got an e-mail from a customer who is trying to place an order but it gets blocked when he selects shipping.  His only option is UPS and it doesn't accept it.

I can tell you this much -- I don't use my UPS account much anymore, as I use Shipstation for all my stuff from the shop.  However, just last week I indeed used my UPS account, so it's certainly active.

Sp -- any ideas why AbanteCart orders are being rejected by UPS?  Where can I begin troubleshooting?

Thanks in advance.

The big day has arrived!

I've been spending the past several weeks getting AbanteCart installed and configured, have received LOTS of fantastic help along the way, and have been loading in all the products.  Last night I finished -- ready to rock 'n roll!

Today I got my first order.  Everything appears to be working great, with one big exception.  I got an e-mail notifying me of the order, and it's difficult to read and impossible to print because my store logo is HUGE!  I obviously need to cut it down to size.

Now the big question:  is there a place within AbanteCart where I can resize the logo in the e-mail?  This same logo in other places looks fine, just the e-mail.  Also, I don't know if the customer got the same whopper-size logo as well.  Should I go somewhere and resize this, or do I need to cut it, go to Photoshop and cu the size, and reinstall it?

In the same light, each product has the Custom Autosound logo displayed, but in this case it's tiny.  Again, what's the best way to resize?

Thanks!

I'm still setting up, and am pretty happy with things overall.  I've been arranging categories and uploading products, all is going well.

But a few more questions:  First, I'm using Paypal and it's currently in sandbox mode.  So I'd like to test things out.  What should I expect?  Can I place an order, will it ask for a credit card, I'd like it to go through the motions and send e-mails, but of course not charge anything as it is a test.  I'm basically asking how to do this, and what to expect before I actually run it.  I think years ago with the old one, someone placed an order at the right moment and there we were!  Didn't need to test.  This time I want to check it out first.

Next question:  text boxes, is there a way to change the size and font?  Most of the text looks pretty good as it stands, but there are a couple of places where I'd like to enlarge the text and change the font, if possible.

Third question:  Everything looks good in the store, except my logo and brand is generally blue.  The trim and some of the text is teal.  Is it possible to change it?

Thanks, as always.  Really hoping to go live before long
!

I have everything configured and ready to go, albeit only one product.  So I went to the store and tried ordering it.

Flat rate shipping $2.00.  That's it!  Where's UPS?  Where's USPS?

I checked into Shipping Options and flat rate was enabled.  I thought I had it DISabled, but whatever.  Disabled it.  Now there's no shipping at all!

I've already gone through setting up UPS -- to the letter, every step.  I've got the code, have it enabled.  I've set up USPS, followed instructions to the letter.  Got the code, everything is set up.

My one-and-only product is set to require shipping.  Weight os 3 pounds,.  Everything is cool there.

With the UPS and with the USPS Modules, I have both of them set for all zones.  I've tried with auto select on and with it off.  No difference, does not appear in either case.

This is a HUGE disappointment, as the reason I'm moving to AbanteCart in the first place is to get the shipping working.

So what is my next step? Give up and go back to the old store?  I'm completely stuck here!

I've been setting up AbanteCart a little at a time, taking my time because (a) business is all-time record and I haven't had much time, and (b) I'm trying to read instructions as I go along, making sure I understand.  I HAVE made lots of progress but still have more to go -- but I really like everything I see.

That being said, I have a few questions related to payment.  Since I['ve always handled online payments through Paypal, this is what I want to use with AbanteCart.  I've set up Paypal Standard.  There is also a Paypal Express -- what is the difference?  I would assume Paypal Standard is the tried-and-true method, but would like to know if Express has any advantages.

Second, about all I had to do to set up Paypal was write in my e-mail address.  Is there some other whopping big security code that I've missed?  I did notice in the instructions there is an IPN, what is that?

I also have it set to Sandbox mode.  I assume this will ignore any transactions until I'm ready to go live, at which time I turn off sandbox.

Lastly, and quite important, I can't seem to find any reference about sales tax.  It should be set so that anyone ordering from Florida pays 7% tax, while anyone outside Florida pays nothing.  Where do I go to set this up?

Thanks in advance for your help!

Brand new to this.  I've just installed AbanteCart and am starting to set up.  I've printed out the "Going live checklist from the documentation.  Step 1 is install an SSL certificate.  Note:  your domain name with and without the www part to be two different websites.

Huh?  Sorry, but it isn't taking me long to get lost.  What do I need to do here?

Thanks in advance.

While I'm here, step 2 is payment processor.  I use Paypal.  Years ago I had set up the old site, and I sure don't remember how I did it but I recall it was just a few clicks.  Anything I should watch out for?

Introducing myself:  I'm Gary Tayman, and I run a business related to radios/stereos for collector cars.
As part of my business, I have online shopping for speakers, accessories, and a few stereos.
All of these online orders are drop shipped from a company in California.

The e-commerce started for me when Sams Club offered webspace for business members.  I set up a store and it worked well, but one day it came to an end.  So I looked around and found another program.  It was easy to set up, and works well except for one huge problem:  shipping.  The only module that works at all is a table rate, which is fair for US orders but not for overseas.  I've had orders from Germany and Switzerland, where the shipping was $12.  Unacceptable.  I've tried asking for support, all I got was snarky answers about installing new modules -- the instructions of which require a PhD in programming for NASA.  Seriously, how hard is it to calculate shipping?  E-commerce without shipping is like driving a car without wheels.  I've asked again, I won't repeat the nasty answers I got.  I'm done.

So I'm looking for a new software program, and Abantecart looks interesting.  But I must ask before spending time with it -- how are the shipping modules?  I won't be using any links or channels but I simply want to charge something in the ballpark for shipping cost, whether it ships to Pittsburgh or Copenhagen.

In fact I don't think, at least for now, I'll be using any channels at all except for payment via Paypal.  I'll process the orders here, and e-mail the vendor with the information myself.

Sounds pretty simple, but I've had a rorugh time of it.  Does this sound like something that Abantecart can tackle?

Thanks!