Show Posts


Topics - RCodiaDavid

Pages: [1]
1
Support / Error 500 - Mail & Backup
« on: March 31, 2022, 10:30:51 AM »
Hi,

I'm a bit confused,

I'm getting a 500 error when trying to back up, the log just says error 0
Step 1 - failed. (Connection error occurred. HTTP-status:500)
Step 2 - failed. (Connection error occurred. HTTP-status:500)
Step 3 - failed. (Connection error occurred. HTTP-status:500)


Also when trying to send mails to customers I get the same
Task Failed
0 messages have been sent.
Step 1 - failed. (Connection error occurred. HTTP-status:500)

2
Support / Stripe not receiving OrderID
« on: December 21, 2021, 10:31:40 AM »
Hi,

We recently updated to 1.3.0 and then got the Stripe issue of it not capturing payments. So we updated default_stripe to 1.0.5 which helped with the capture issue.

Since then, however, we are no longer receiving OrderID's in Stripe.

Previously the description would say "Shop Name Order #xxxx - Customer Name"
but now just says "Guest Customer: Customer Name" or "Customer ID: xxxx" without any reference to the OrderID.

Could you please help as it's causing a few issues for us.

Many thanks

Pages: [1]

Powered by SMFPacks Social Login Mod