We are using Abantecart 1.3.4 (bootstrap5 template) and it's the paypal_commerce 1.0.0

PayPal express is uninstalled and default_pp_standart 1.0.2 is disabled.

Wow, seems that the solution to another problem we started having may also have fixed purchases not coming through to GA4

https://forum.abantecart.com/index.php/topic,10379.0.html

"it appears that the PayPal Express Checkout payment module, even though it wasn't active, was the culprit.

Even though we've never used it, it's not compatible with the new store template and needed uninstalling completely"

Still keeping a close eye on everything but looks like payments are working and data is flowing. Good times!

Thanks for the help.

Yes I switched it out as I thought the new one might be causing the trouble. The new one is back on now.

I have done a Service Request now.

The transaction method is Capture
Success & Captured and also Not Captured is Processing

I think they are pretty much the default tbf.

Hi again,
That may have been the case with that transaction but now we are getting more errors in the log.
Seems to be the same error repeated 4 times at different intervals, same OrderId but at different times. 4:13, 6:14, 8:14 & 10:15 so two hours apart.

2023-09-26 4:13:01 - Paypal webhook PAYMENT.CAPTURE.COMPLETED: order ID 9540
Paypal related OrderId: 89U11368WC821835M but not found in the database.

Then there is a load of raw input data after this. (if you need full log let me know)

Customer says the transactions kept failing so he then paid via credit card, but then got a confirmation that they had indeed paid with PayPal so may have possibly paid twice! For now I have disabled the new PayPal module and have reactivated the old one to see if that stops this from reoccurring whilst we figure what is happening.

Edit: Seems these error logs are related to the earlier disappearing order but the logs showed up later after I deleted the other logs. As you say, it was probably a bad DB connection for that one transaction. Client getting jumpy with this second issue being raised so I will reactivate the newer PayPal module and keep an eye on it for now.

Yeah it's Abantecart, I just changed the name of the store in case it was a security issue.

Ok thanks, I'll have a look at it over the weekend.

Hi,

The new GA4 has been a bit of a nightmare. It never seemed to migrate properly from UA and is still bugged so I thought that was the issue, but I've set up a new GA4 and we are still not getting the purchase and revenue data come through.

Have updated to 1.3.4 and everything else seems to be coming through okay but purchases are not showing which is the most vital bit.

We are UK based and using GBP.

Any suggestions?

Thanks in advance