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Shopping Cart Operations => Support => Topic started by: timlight10 on March 31, 2021, 01:03:45 PM

Title: Free shipping in coupon is not an option in checkout
Post by: timlight10 on March 31, 2021, 01:03:45 PM
If a customer adds a coupon code with free shipping, there is no option for free shipping during the checkout?
I am using these shipping extensions:
Title: Re: Free shipping in coupon is not an option in checkout
Post by: Basara on April 01, 2021, 01:04:08 AM
Hello.
You have to select the Shipping method and go to next step
Title: Re: Free shipping in coupon is not an option in checkout
Post by: timlight10 on April 01, 2021, 09:46:38 AM
Your suggestion did not work, the user was still charged shipping despite the coupon enabling Free Shipping.
Title: Re: Free shipping in coupon is not an option in checkout
Post by: llegrand on April 01, 2021, 07:42:58 PM

You have a percentage discount of 10 enabled.
Usually on the free shipping  the DISCOUNT field is empty  and Total amount is the dollar figure where free shipping kicks in. (can ge zero)
Customer needs to apply the coupon code for the free shipping to appear.
Try leaving the Discount field empty
And if you have a threshold of order total before they get free shipping input that in the total amount.
I’ve included a screen shot of a coupon that works.

Customer needs to apply the coupon code for the free shipping to appear.
Title: Re: Free shipping in coupon is not an option in checkout
Post by: timlight10 on April 02, 2021, 08:01:48 AM
I want customer to have a discount AND free shipping when using the coupon code. Coupon code IS applied, the discount was applied to the order, not the free shipping.