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Topics - JessieSager

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Support / Task 'Stuck'
« on: October 23, 2024, 05:18:56 PM »
I exported the product description CSV (as per the manual) to add an action column to add the action 'delete' on many of the products.  When I import this CSV and run the import it says 'running' for several hours and then lands on 'stuck'. This cycle just plays around and around in a loop where nothing is getting updated.

I cannot find any manuals on what to do if my import is 'stuck' under tasks. Import Wizard does not alert me to any issues with my CSV.

Any help would be greatly appreciated.

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I am unable to get the fields to input credit card information.  I have tried logging in through the extension, which says I'm logged in and I've tried plugging in the API keys for the LIVE version. I do have an HTTPS.   I saw previously there was a patch for this sort of issue; I tried installing that patch extension and am still having no further success. I believe that patch was a much older version as it was from a 2022 topic.

Any help/advice is greatly appreciated.

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