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1

Support / HELP! Every page comes up with "The page you requested cannot be found!"

« on: December 11, 2014, 04:11:34 PM »

Can't even log into Admin area -

the site is inkandtonertoday.com

Any ideas?

Thank you!

Dave

2

Support / Export Data, Permission Denied - all options are yes

« on: September 11, 2014, 02:12:52 AM »

Hi:

I am attempting to make a user administrator group that will have permission to do pretty much everything because I do not see a way to make another Top Administrator and I don't want the other person to use my credentials.

So I made a group with every option set to yes, which works fine except that the user in this group cannot export data. He can go to the export data page, make the selections, but then upon hitting Export he gets a page that says Permission Denied.

Can you help with this please? Either I need another Top Administrator or I need to fix the permissions so he can export data.

Thank you!!

Dave

3

Support / user group permissions for media?

« on: July 28, 2014, 02:11:03 AM »

Hi:

I have looked all over but am missing the permissions for the media tab under products for the user groups. I have all the other permissions set properly for what I need my employee to access. Can you please tell me which permissions to set for the media tab access?

Thank you.

Dave

4

General Support / Store keeps breaking - please help.

« on: July 21, 2014, 02:21:54 AM »

Hello:

It seems that every time I add products or import data my store breaks. I can see the items in the store but I cannot even pull them up by category on the front end. Is there a way to stop this from happening? The site is inkandtonertoday.com - I just imported over 150 items in the HP Ink category and only see the one I added manually a month ago. Yes I received errors. I always receive errors. Please see log attached. I have no clue why it is insisting that URL is wrong - I set it as http://inkandtonertoday.com/ - any ideas??

I am thinking that perhaps I should export my data in the store (hopefully it is 'clean' at that point) and re-import it. Is there a way to delete all of the data in the store at the same time?

Thank you,
Dave

5

Support / Products show up in Categories in Backend but not on Frontend

« on: July 07, 2014, 01:24:59 AM »

Hi!

I have an interesting issue - I just put up two products that show up perfectly under their respective categories in the backend but not at all in the frontend. The website is inkandtonertoday.com and the category is HP-Ink. Screenshot attached.

Thank you!

Dave

6

Support / Search Question/Issue

« on: June 23, 2014, 12:00:56 PM »

Hello:

My website is inkandtonertoday.com. The search on the front page only works for complete tags and I would like to know if there is a way to get it to work like the regular search page that comes up when no results are found such as on this page inkandtonertoday.com/index.php?rt=product/search

For example, placing the search term "laserjet p2055 series" it comes up with results because that is the tag for some toner cartridges. However, when you put "P2055" (without the quotes) in the front page search block, it comes up with no results. But if you put it into the page that comes up as I stated above, it comes up with the results I want. Can you please explain how to make this happen?

Thank you!!

Dave

7

Support / Search question

« on: June 09, 2014, 02:34:13 AM »

Hi:

I am having a problem with the Search. I have placed the same keywords in a product in the description, meta tag keywords, meta tag description, and product tags sections of the products. However, the Search does not come up with the product when I use a tag keyword - it states "No product that matches the search criteria" - can someone help on this please?

Thank you!

Dave

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