AbanteCart Community
Shopping Cart Operations => Support => General Support => Topic started by: globaloverline on April 17, 2024, 02:29:51 AM
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Hello,
I'm anew client on AbanteCart and i would like 1st to thank you for the great job you've done over years. I installed fresh version of V1.3.4 with php 8.1. I did customized the ready default ContactUsFrm and added some fields but when testing the form on website it is not sending the form and not showing any errors or notifications on contact us form web page or on admin dashboard as also there isn't any emails too. What is missing in my case please?
Thank you...
G.O.
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Hello.
You change the default settings and that's why it does not work as configured by default
Processing Controller: Contact us page
Success page: content/contact/success
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Hello.
You change the default settings and that's why it does not work as configured by default
Processing Controller: Contact us page
Success page: content/contact/success
Hello,
Thank you for taking time to support me.
I tried these options but doesn't worked too.
any more ideas please?
Thank you...
G.O.
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Hello Guys,
Sorry for bothering you with my question. Is there any idea how to fix that issue?
Thank you again...
G.O.
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Hello.
Login to the AbanteCart demo and make sure all form settings are same as default https://www.abantecart.com/shopping-cart-demo
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Hello.
Login to the AbanteCart demo and make sure all form settings are same as default shopping-cart-demo
Hello Sir,
I already compared my settings with default demo panel and everything is same. I'm so confused ???. maybe there is something wrong in the template it self?
Your support is highly appreciated
Thank you...
G.O.
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Hello.
Did you modify the Email Template?
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Hello.
Did you modify the Email Template?
hello,
I only edited a file on System/Localization/Languages Definitions/ mail_account_create text_activate file
Can you be more specific? Which file exactly on email template you mean?
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hello,
I only edited a file on System/Localization/Languages Definitions/ mail_account_create text_activate file
Can you be more specific? Which file exactly on email template you mean?
I mean Design > Email templates
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hello,
I only edited a file on System/Localization/Languages Definitions/ mail_account_create text_activate file
Can you be more specific? Which file exactly on email template you mean?
I mean Design > Email templates
everything is same and check the files one by one, unfortunately same problem...
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Hello.
Enable duplication of messages to admin so you at least can see sent messages https://abantecart.atlassian.net/wiki/spaces/AD/pages/6324254/Duplicate+Contact+Enquiries
And make sure you have captcha field added as default Contact form
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Hello.
Enable duplication of messages to admin so you at least can see sent messages
And make sure you have captcha field added as default Contact form
Hello Sir,
I found the problem in the reCAPTCHA configuration itself, I tested reCAPTCHA Google v3 and it is working in the create/login to account very well, as also I tested it on creating order and it's working too.
I tested reCAPTCHA Google v3 on default ContctUsFrm and that was the problem which preventing form to be sent, I removed the reCAPTCHA Google v3 keys and tested the default AbanteCart reCAPTCHA alone and separately but it doesn't worked too. when I did completely removed the reCAPTCHA from ContctUsFrm it worked fine.
However, to be sure that there is no issues in the default ContctUsFrm i did created a new form and tested all options and in the new form has the same problem with reCAPTCHA configuration.
How we gonna fix this error to make the reCAPTCHA working fine in the forms please?
Note: I tried AbanteCart v1.3.3 and also has same problems.
Thank you...
G.O.
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Hello.
The most recent release of AbanteCart is version 1.3.4. Additionally, I recall that some fixes related to reCAPTCHA are planned for the forthcoming 1.4.0 update. Therefore, once the upgrade is complete and it doest not solve the issue, you may try with their implementation
https://github.com/abantecart/abantecart-src/commit/91174897c3bd333130b31477afcb43db17a7ddbf?diff=split&w=1
https://github.com/abantecart/abantecart-src/commit/934b360e3d5262ac0a6506bea4d2c9e01860b01a
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Hello.
The most recent release of AbanteCart is version 1.3.4. Additionally, I recall that some fixes related to reCAPTCHA are planned for the forthcoming 1.4.0 update. Therefore, once the upgrade is complete and it doest not solve the issue, you may try with their implementation
Hello Sir,
I did edited the code and places the suggested code but nothing changed so the problem in NOT SOLVED YET.
I wanna remind you that Google upgraded their reCAPTCHA to a new version of reCAPTCHA To (reCAPTCHA Enterprise) so if the integration of new version of AbanteCart will be included with (reCAPTCHA Enterprise) will be very good news.
In this case and in my opinion, if you can add to the settings as a options for reCAPTCHA verification process to add
1. AbanteCart reCAPTCHA.
2. Google reCAPTCHA v2.
3. Google reCAPTCHA v3.
4. reCAPTCHA Enterprise.
or any other alternative options for anti-spam plugins, fingerprinting and professional bot protection solutions.
Thank you...
G.O.
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Hello.
Did you upgrade to 1.3.4? Disable reCaptcha so the default image captcha will work
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Hello.
Did you upgrade to 1.3.4? Disable reCaptcha so the default image captcha will work
Hello,
Yes Sir, I did tried all options but doesn't worked too. I'm still using v1.3.4 and keep improving the website and i hope there is a good options in the new version to try...
Thank you...
G.O.
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When you turned off the recaptcha does the form show the legacy captcha image? Please share the link to contact us page
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When you turned off the recaptcha does the form show the legacy captcha image? Please share the link to contact us page
Yes Sir, the default AbanteCart reCAPTCHA been seen on form and although the verification code been written correctly but it doesn't worked unfortunately. here is the link to my form: https://www.globaloverlinedotcom/index.php?rt=content/contact
I will remove Google reCAPTCHA v3 keys and replace the default AbanteCart reCAPTCHA option to be appeared in the form and let me know that you did check that form to remove the reCAPTCHA option from the form please.
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Hello,
I wanted to clarify that CAPTCHA and reCAPTCHA are distinct entities. The form does not return any validation errors are you sure that Processing Controller is set as default and core files are not modified?
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Hello,
I wanted to clarify that CAPTCHA and reCAPTCHA are distinct entities. The form does not return any validation errors are you sure that Processing Controller is set as default and core files are not modified?
yes Sir, absolutely all files on core same except of the file which you suggested to be edified.