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Topics - helperbee

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Extension Support / Technical Updates
« on: March 23, 2016, 01:24:21 AM »
I am trying to determine if the upcoming technical changes in will affect our payment extension. We are only using (AIM) payment extension.
See attached for complete details about the technical updates coming.

I know that RC4 Ciphering is not used by AbanteCart.
But I haven't been able to find anything about AbanteCarts and these:
Transaction ID field size > 10
Akamai SureRoute

Can someone tell me if any of these technical changes apply to us?

General Support / password rules
« on: February 22, 2016, 03:46:14 PM »
Our customers continue to have problems logging in. Once we reset their passwords for them, they can log in. We're wondering if there are password rules which limit the use of certain characters.

I've searched documentation and the forum for details on password creation limits.

General Support / "Act on Behalf" not working
« on: February 07, 2016, 03:22:31 PM »
Our current AbanteCart version is 1.2.5. The feature "act on half" doesn't not work when using HTTPS.
We only have one store.

This is the behavior: when Act on Behalf button is clicked, red popup message appears
"To act on behalf of customer in additional store you should to login into another store's admin side. Continue?"
Clicked Yes.
Login page is displayed with this URL
I entered correct credentials, but error:
"Invalid token session. Please login again."

This issues was reported as a bug and logged a while back, but even after upgrading, the issue continues for our site.
What should I try?  Thank you for your kind assistance.

General Support / upgrade to 1.2.4 SQL update issue
« on: February 05, 2016, 12:47:54 AM »
After upgrading to 1.2.4 (on my way to 1.2.5), this warning message is displayed
Incorrect status text id for order status #14. Value must be "canceled_by_customer" (). Please check data of tables ab_order_status_ids and ab_order_statuses

I have checked the tables ab_order_status_ids and ab_order_statuses and noticed that the later didn't have the record for "canceled by customer" which I then added. Cleared cache in both places, but no joy.

Should I fix prior to upgrading to 1.2.5? How do I fix?

Thank you kindly.

General Support / database error when upgrading from 1.2.2 to 1.2.3
« on: February 04, 2016, 02:26:26 AM »
On a test system, I've attempted to upgrade from 1.2.2 to 1.2.3. I first tried the admin auto upgrade, but received this error:

2016-02-03 18:18:12 - database error: AbanteCart core v.1.2.2 Error:
SELECT dataset_id
FROM ab_datasets
WHERE dataset_name = 'install_upgrade_history'
AND dataset_key='admin' LIMIT 1 in <b>/home/xxxxx/public_html/test/core/database/amysqli.php</b> on line <b>105</b>

I did a backup and attempted manual upgrade. I had host check the permissions on directories and files. I confirmed PHP version.

Files copy fine. Run of upgrade.sql goes fine. The thing the documentation doesn't mention is the step after running the sql.
For me, I navigate to the AbanteCart dashboard, and it displays an install page:
I walk through the steps entering database name, etc. It is able to make the database connection, yet fails on step 4. Data Load.
Error message on screen is not helpful. (see attached).

I've reviewed documentation and exhausted all search paths.

Please help. 

Error Log says:
2016-02-03 18:18:12 - database error:  AbanteCart core v.1.2.2 Error: <br />SELECT dataset_id
                                FROM ab_datasets
                                WHERE dataset_name = 'install_upgrade_history'
                                    AND dataset_key='admin' LIMIT 1 in <b>/home/xxx/public_html/test/core/database/amysqli.php</b> on line <b>105</b>

2016-02-04 6:04:53 - database error:  AbanteCart core v.1.2 Error: Could not load database file ! in <b>/home/xxx/public_html/test/core/lib/db.php</b> on line <b>45</b>

Thank you in advance for any tips/solutions.

General Support / host changed mySQL version
« on: February 03, 2016, 12:54:28 AM »
Hello. My host updated mySQL version from 5.5 to 10.0.23-MariaDB which they say is similar 5.6 version. Our site is having problems with "Act on Behalf".
To attempt a fix, I changed PHP version to be 5.6, but that made no difference.
What else can I try before I update version of AbanteCart?

Our AbanteCart version is 1.2.2. Tonight, I'm planning an update to 1.2.3 then 1.2.4 then 1.2.5, as  I don't believe it is possible to go directly from 1.2.2 to 1.2.5.

General Support / Global Attributes Issue
« on: January 28, 2016, 05:41:06 PM »
I am using an extension for Global Attributes called "Customer Attributes".  I don't know if this is a problem with the extension or AbanteCart database.
I am unable to alter the existing checkboxgroup details of the "in use" customer attributes. What I mean is that when they were fresh (not selected by customer) I was able to change them. Now I cannot alter them.

I've tried recreating the checkboxgroup, disabling the old and activating the new customer attributes. I've tried adding the new checkbox item to the end without changing sort order of previous/existing checkboxes. I've cleared cache for AbanteCart and browser.

Nothing works. I CAN make other changes to the page (done to confirm that read/write permissions on the page weren't the problem).

Can anyone offer any tips? I was guessing that it might have to do with referential integrity property on the database table which holds the records, but have no way of testing with my limited myphpAdmin knowledge.

Support / "Act on Behalf" not working
« on: January 28, 2016, 02:32:49 AM »
"Act on Behalf" used to work before the site was switched to https and went live. Or maybe it was the upgrade to 1.2.5 that disabled/broke that feature.

Current behavior is: When I click on "Act on Behalf" button, this message is displayed:
To act on behalf of customer in additional store you should to login into another store's admin side. Continue?

I click Yes and attempt to login. "Invalid Token" error is displayed.

Configuration / moved site up to root and lost drupal
« on: October 02, 2015, 07:00:32 PM »
I read for hours all the posts and advise about how to move a site. I guess my situation was more complicated that is typical. I had a Drupal site at the root. I had installed AbanteCart under directory /a. I was ready to move it, so I backed it up, and followed these steps:

1. Copy all the directories and files from .../a to root directory.
2. Access admin in new URL without /a in it.
3. Go to System -> Settings -> Details and edit Store URL to remove /a from both Store URL and Secure Store URL.

When I browsed to it only displayed the storefront, not the home page of my site made with Drupal.

I contacted my host and they magically fixed it. I reverted step 3 above to point to old location.

Now I need to learn SOMETHING to understand what I did wrong and how to safely remove the files that still exist under /a.

Note: As a precaution, I still have the Drupal install under /d  and copy of AbanteCart is still under /a.

What I'm worried about now is letting too much time elapse and customers buying and not knowing which copy of AbanteCart database to keep. I'm assuming the copy job from today created two copies of DB. Yes, I am still pointing to the one living under /a which was the original location and has some customer orders.


Feedback on My Store / Open to feedback
« on: October 02, 2015, 01:03:52 PM »
Our website is in soft launch phase with limited exposure. It is my very first web project and with the help of the Forum, it came about. Thank you! and click Shop tab.

Thank you for any tips and feedback! :)

When we adjust an order and affect the price or status, after Save/Recalculate button is clicked, what else needs to be done to send the adjusted order to payment gateway (   The original order as viewed at remains unchanged.  I expect that when I void or change an order within the shopping cart admin side, that it will pass the info to, but being a newbie, I may have false expectations.

How do I trigger the transfer of order adjustments to the payment gateway?

I'm loving this shopping cart and so is my client!

Existing features / Save and Recalculate button ignores Tax
« on: September 28, 2015, 04:21:25 PM »
For orders that need adjustment, after the a product is removed from order, and Save and Recalculate button is clicked, the tax field is cleared and the new Total is incorrect. :'(

Please advise if there is a setting that affects this. I've looked through all settings and documentation and can't find one that relates.

General Support / Redirect Error
« on: September 27, 2015, 03:52:46 AM »
I'm getting a redirect error randomly earlier (when hitting the home of storefront), but reproducible tonight when I attempt to download a PDF from the storefront.

By reading the forum, I learned to check the error log. I don't know if this error pertains since the time stamp doesn't correspond, but here it is anyways:

2015-09-27 2:55:04 - warning: AbanteCart core v.1.2.2 Invalid argument supplied for foreach() in <b>/home/rentmaso/public_html/a/admin/view/default/template/form/chosen_select.tpl</b> on line <b>32</b>

How can I fix this redirect error?

General Support / Related Product Pane
« on: September 25, 2015, 12:08:36 PM »
In the related product pane, the product name is indented far right, not under the image. How do I adjust this?

Configuration / Speed of Testimonial slider
« on: September 24, 2015, 03:21:26 PM »
I would like to slow down the advance of the testimonials slider. It goes much too fast for longer customer quotes. Thanks.

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