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Shopping Cart Operations => Support => Topic started by: RCodiaDavid on March 31, 2022, 10:30:51 AM

Title: Error 500 - Mail & Backup
Post by: RCodiaDavid on March 31, 2022, 10:30:51 AM

Hi,

I'm a bit confused,

I'm getting a 500 error when trying to back up, the log just says error 0
Step 1 - failed. (Connection error occurred. HTTP-status:500)
Step 2 - failed. (Connection error occurred. HTTP-status:500)
Step 3 - failed. (Connection error occurred. HTTP-status:500)

Also when trying to send mails to customers I get the same
Task Failed
0 messages have been sent.
Step 1 - failed. (Connection error occurred. HTTP-status:500)

Title: Re: Error 500 - Mail & Backup
Post by: dvagner on April 01, 2022, 01:37:48 AM

You need to check abantecart error log & server error log

Title: Re: Error 500 - Mail & Backup
Post by: RCodiaDavid on April 01, 2022, 04:20:39 AM

This is what I keep getting in the Abantecart error log:

2022-03-31 14:08:52 - Error: (0)
2022-03-31 14:08:52 - Error: (0)
2022-03-31 14:08:52 - Error: (0)
2022-03-31 16:56:47 - Error: (0)
2022-03-31 16:56:47 - Error: (0)
2022-03-31 16:56:47 - Error: (0)

Title: Re: Error 500 - Mail & Backup
Post by: dvagner on April 01, 2022, 04:22:25 AM

what is your server configuration? php version? php libraries list?

Title: Re: Error 500 - Mail & Backup
Post by: RCodiaDavid on April 01, 2022, 04:54:56 AM

Hi,

I seem to have fixed it now. It appears that task.php was set to writable and was being blocked by suexec.

I set it to 644 and it now all works.

Many thanks for your replies.

Kind regards

David

Title: Re: Error 500 - Mail & Backup
Post by: Basara on April 04, 2022, 06:01:41 AM

Thank you for posting a solution.