Messages

Sure, I just get a blank page, and I cannot select a shipping method at this point with the default_ups extension enabled. I've included the dev console in the screenshot, there are no errors.

I do however now see this in the AbanteCart error log:

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2025-11-03 17:16:58 - Unknown Error: AbanteCart core v.1.4.3 Call to a member function getElementsByTagName() on null
Trace:
#0 /home4/juliann7/public_html/dps/extensions/default_ups/storefront/model/extension/default_ups.php(109): ModelExtensionDefaultUps->_processRequest('<?xml version="...')
#1 /home4/juliann7/public_html/dps/storefront/controller/responses/checkout/pay.php(1748): ModelExtensionDefaultUps->getQuote(Array)
#2 /home4/juliann7/public_html/dps/storefront/controller/responses/checkout/pay.php(357): ControllerResponsesCheckoutPay->_select_shipping(NULL)
#3 /home4/juliann7/public_html/dps/core/engine/dispatcher.php(306): ControllerResponsesCheckoutPay->main()
#4 /home4/juliann7/public_html/dps/core/engine/response.php(87): ADispatcher->dispatch()
#5 /home4/juliann7/public_html/dps/core/engine/router.php(222): ATypeResponse->build('checkout/pay')
#6 /home4/juliann7/public_html/dps/core/engine/router.php(86): ARouter->route()
#7 /home4/juliann7/public_html/dps/index.php(81): ARouter->processRoute('r/checkout/pay')
#8 {main} in /home4/juliann7/public_html/dps/extensions/default_ups/storefront/model/extension/default_ups.php on line 462
AbanteCart version 1.4.3 with the new Novator template.

I also see this message in the AbanteCart admin page:

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UPS
This extension is not confirmed to work with your version of AbanteCart. Contact extension developer to confirm compatibility.

Hi there,
I have a coupon code setup for a 40% discount on a single item. When checking out, the correct amount is not deducted from the cart, the cart is giving too big of a discount, see attached screenshot.

The discount is supposed to be 40% of $29938 (the price of the projector), but it is more than that.

Thank you, I also had this problem and executing this SQL resolved it for me.

The only thing I see in the error logs are dozens of warnings about not resizing images.

Updating to 1.4.3 did not fix this problem.

Thank you, that did fix it.

I don't see error messages about the installation, the only errors I see are these when attempting a check out. Is there a way to manually repair?

Upgraded 1.3.4 > 1.4.0 > 1.4.1 > 1.4.2 > 1.4.3 and switched template to Novator template. Now, during check out the process fails. In the error log, I see

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AbanteCart core v.1.4.3 NOT EXIST Form with name AddressFrm
Also seeing

App Error: AbanteCart core v.1.4.3 NOT EXIST Form with name GuestCheckoutFrm

during guest check out

Hi there,
Users are reporting that when they get to checkout step 2, they get back a blank page.
In my error log I see this:

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2025-10-05 8:51:16 - Unknown Error: AbanteCart core v.1.3.4 Call to a member function getElementsByTagName() on null in <b>/public_html/dps/extensions/default_ups/storefront/model/extension/default_ups.php</b> on line <b>462</b>Disabling the default UPS module allows checkouts to continue.
Any advice?

Hello.
You can add tags to products with numbers you want to appears in the search

That is a good idea, I will try that.

If a customer searches my site for a particular product model number (e.g. PJ HD5451) but I do not carry that particular model number, or I carry a similar one, it is possible to display close matching alternatives?

For example, PJ HD5451 is a discontinued model...but the PJ HD6452 is the replacement. It would be better to show the customer the page for PJ HD6452 instead of saying "no results found" and then they leave the site...

Is this possible with AbanteCart, or with an extension?

It is wrong in this screenshot?

AbanteCart 1.3.3. The low order fee is not correctly added to the subtotal, and therefore the tax calculation is off. Please see screenshot. Is the sort/calculation order incorrect in the admin panel?

Yes, you can see in the screenshot that I disconnected and then reconnected.

Database migration worked, thanks for the suggestion.