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Extension Support / Re: Extended Support Issue
« on: February 08, 2022, 06:52:20 PM »
short list of what seems to work:
1. log into your marketplace account
2. Find the Extension Downloads link
3. See if you have a URL on the line LICENSE FOR
4. Click on Get Help button
5. You should see the Extend support button (on the Product Support page)
6. Click on Extend Support.
Note: it seems if your support has expired for some period of time you are required to repurchase at regular price. I have not determined what that timeframe is.
Additionally if you are trying to extend too early there is no extend button.
Perhaps devs can help with the timing?
1. log into your marketplace account
2. Find the Extension Downloads link
3. See if you have a URL on the line LICENSE FOR
4. Click on Get Help button
5. You should see the Extend support button (on the Product Support page)
6. Click on Extend Support.
Note: it seems if your support has expired for some period of time you are required to repurchase at regular price. I have not determined what that timeframe is.
Additionally if you are trying to extend too early there is no extend button.
Perhaps devs can help with the timing?