Messages

Hello.
It looks like an upgrade was started but the database was not fully upgraded. The error clearly shows missing core tables (*_field_groups and related tables), which are required for customer forms, login, and checkout to work.

This usually happens when an upgrade process is interrupted or only partially completed, leaving the database schema incomplete.

The safest solution is to restore a full database backup from before the upgrade attempt, then run the upgrade again manually and make sure it completes without errors. Please follow the manual upgrade instructions here https://abantecart.atlassian.net/wiki/spaces/AD/pages/5275676/Upgrade+manually

Hello.
The most important point in your case is actually the current workflow. Collecting card details at checkout and then manually entering them into Stripe later is not safe and not PCI-DSS compliant, even if the data is handled carefully.

From that perspective alone, moving to the official Stripe Payment extension is the correct and safer choice.The Stripe Payment extension ensures that Card data is handled by Stripe, not your server

Hello.
Try disabling ModSecurity and check AbanteCart + webserver logs for the blocked request

Apparently after spending a great deal of more time with Stripe support it is your ABANTECART CONNECT settings that is causing this result.

Hello. Thank you for the update. It would be helpful if Stripe support could indicate which setting is involved, as we do not see where it can be controlled.

I wonder if it has something to do with Link?

Disable it temporarily to check whether it's the cause.

Hello.
Regarding the question about her previous Stripe account before using Stripe Connect, we can't confirm whether anything old remains on that account. That would need to be checked directly with Stripe Support.

For the other points, when the merchant connects their account through the extension, nothing additional is normally required. The only exception is for certain payment methods such as mobile payments, which do require one webhook to be created manually by the merchant.

To complete the webhook setup for mobile payments (to send a success confirmation), here are the steps:
1. Open the Stripe Dashboard and go to Developers.
2. Select Add Endpoint.
3. Enter the HTTPS URL of your webhook endpoint in the Endpoint URL field.
4. Choose Select event to listen to: payment_intent.succeeded.
5. Click Add endpoint.
6. After the endpoint is created, click Reveal Signing Secret, then copy that value and save it in the Stripe Extension Additional Settings section.

Hello.
The payment methods are configured by the merchant through the extension settings. On our side, we can see that all bank-related payment options are currently disabled.

Could you please confirm whether your Stripe extension code is unmodified, and that you have cleared the AbanteCart cache manually after making the settings changes?

Which account ID are you asking for?

Stripe account id

Hello.
Please send the account ID. As payment-connected accounts are not restricted, they should be configurable through the API (configuration from extension).

Thanks for sharing your solution.

Hello,

You can update the store URL in the marketplace only one time. After that, a new license is required for any further changes. You can find the details here: https://marketplace.abantecart.com/get-support-and-faq#anchor14

Hello.
Please read https://abantecart.atlassian.net/wiki/spaces/AD/pages/15270043/Add+or+Edit+Currency

i tried to upload all new version's necessary folders and files

Hello.
You should upgrade the database

Hello.
Usually the number of options alone doesn't have a big impact on product page loading in AbanteCart. The slowdown typically appears when each variant has its own image. Many themes load the image for the default/first variant immediately after the page is ready, and if the server has to resize those images for the first time, it causes a very noticeable delay. After the resized versions are generated and cached, the page should load much faster on the next visit.

it would be helpful to check a few things:
• Which theme are you using?
• What AbanteCart version?
• A URL to the product page with the issue
• What is the original size of the option images you upload?

Hello

If the form shows up but contains no fields, it usually comes from one of two situations:
1. The upgrade of the store was not completed properly. When the upgrade is unfinished or fails
In that case, the correct fix is to restore the backup you made before the upgrade and run the upgrade manually to ensure all components are installed correctly. The manual upgrade instructions are here:
https://abantecart.atlassian.net/wiki/spaces/AD/pages/5275676/Upgrade+manually
2. If fields were manually deleted from the database (this is not recommended). You can compare all forms with the demo store to see what fields should exist and recreate the missing ones if needed:
https://www.abantecart.com/shopping-cart-demo