Hi,
Ah yes they are there.

But we still have the issue that no notifications are coming through when the order is placed except from PayPal, and we have had another order go missing today. It seems it is just the PayPal payments so I'm guessing it's just the new PayPal module?

I've just clicked the "Update Webhooks" button but surely that would only need clicking once after connecting the account?

I've disconnected the new PayPal module and switched back to the old one again for now as I'm getting hassled lol.

Hi again,
That may have been the case with that transaction but now we are getting more errors in the log.
Seems to be the same error repeated 4 times at different intervals, same OrderId but at different times. 4:13, 6:14, 8:14 & 10:15 so two hours apart.

2023-09-26 4:13:01 - Paypal webhook PAYMENT.CAPTURE.COMPLETED: order ID 9540
Paypal related OrderId: 89U11368WC821835M but not found in the database.

Then there is a load of raw input data after this. (if you need full log let me know)

Customer says the transactions kept failing so he then paid via credit card, but then got a confirmation that they had indeed paid with PayPal so may have possibly paid twice! For now I have disabled the new PayPal module and have reactivated the old one to see if that stops this from reoccurring whilst we figure what is happening.

Edit: Seems these error logs are related to the earlier disappearing order but the logs showed up later after I deleted the other logs. As you say, it was probably a bad DB connection for that one transaction. Client getting jumpy with this second issue being raised so I will reactivate the newer PayPal module and keep an eye on it for now.

Hi,
Yes it was already set to level 1 so I have set it to 0 and cleared logs now.

We started with version 1.2.15 and we are now on 1.3.4.

It seems to be working again for the moment as other orders have gone through before and after the missing one. Just one order the payment went through but nothing registered on the store.

But no transaction history is being saved for anyone, it shows the total number of orders but nothing under the customer account transactions tab.

Yeah it's Abantecart, I just changed the name of the store in case it was a security issue.

Hi, strange things happening all of a sudden today.

I have a huge error log all relating to cache.php

Also a customer order came through but no email received and it's not in orders or in customer history.
Speaking of which, there in NO customer order history at all, all gone! Orders are still in Sales/Orders but not this one.

Here is an example of the logs, it goes on for 6626 lines so best not paste it all here. I deleted the log and it came back again.

2::warning
Trying to access array offset on value of type null in /home/customer/www/ourstore.com/public_html/store/core/lib/cache.php on line 624
2::warning
Undefined array key "layout" in /home/customer/www/ourstore.com/public_html/store/core/lib/cache.php on line 598
2::warning
Trying to access array offset on value of type null in /home/customer/www/ourstore.com/public_html/store/core/lib/cache.php on line 598
2::warning
Undefined array key "layout" in /home/customer/www/ourstore.com/public_html/store/core/lib/cache.php on line 601
2::warning
Trying to access array offset on value of type null in /home/customer/www/ourstore.com/public_html/store/core/lib/cache.php on line 601
2::warning
Undefined array key "layout.block.template.12.3.store_0" in /home/customer/www/ourstore.com/public_html/store/core/lib/cache.php on line 616
2::warning
Undefined array key "layout" in /home/customer/www/ourstore.com/public_html/store/core/lib/cache.php on line 621

We also have a critical App Error:

App Error
Message status:
critical
Date:
09/22/2023 03:36:32 PM
Number of repetitions:
101
aMySQLi class error: Try to escape non-string value: array ( 0 => '830', ) (file: /home/customer/www/ourstore.com/public_html/store/core/lib/cart.php line 255) Trace: #0 /home/customer/www/ourstore.com/public_html/store/core/database/amysqli.php on line 154 #1 /home/customer/www/ourstore.com/public_html/store/core/lib/db.php on line 107 #2 /home/customer/www/ourstore.com/public_html/store/core/lib/cart.php on line 255 #3 /home/customer/www/ourstore.com/public_html/store/core/lib/cart.php on line 154 #4 /home/customer/www/ourstore.com/public_html/store/core/lib/cart.php on line 838

Can someone help?

Ok thanks, I'll have a look at it over the weekend.

Yes I updated to the new theme that came with the update.

Hi,

The new GA4 has been a bit of a nightmare. It never seemed to migrate properly from UA and is still bugged so I thought that was the issue, but I've set up a new GA4 and we are still not getting the purchase and revenue data come through.

Have updated to 1.3.4 and everything else seems to be coming through okay but purchases are not showing which is the most vital bit.

We are UK based and using GBP.

Any suggestions?

Thanks in advance

Hi,

Been trying to dig through the code now for a while to try and find a way that we can implement Google API's to have addresses autocomplete to reduce user input errors.

However, this seems like a much more complicated task than I envisioned.

I have a HTML test page working and it works (as far as the Google bit) in an HTML block. But I'm unable to find the file (or files) that need to be changed to integrate something like this in AbanteCart's account stuff. I suppose it would need to be in several places for when a user first signs up, and also when they add/change addresses.

Can anyone shed any light on how we might go about this?

Thanks
David

Hi,

I seem to have fixed it now. It appears that task.php was set to writable and was being blocked by suexec.

I set it to 644 and it now all works.

Many thanks for your replies.

Kind regards

David

This is what I keep getting in the Abantecart error log:

2022-03-31 14:08:52 - Error: (0)
2022-03-31 14:08:52 - Error: (0)
2022-03-31 14:08:52 - Error: (0)
2022-03-31 16:56:47 - Error: (0)
2022-03-31 16:56:47 - Error: (0)
2022-03-31 16:56:47 - Error: (0)

Hi,

I'm a bit confused,

I'm getting a 500 error when trying to back up, the log just says error 0
Step 1 - failed. (Connection error occurred. HTTP-status:500)
Step 2 - failed. (Connection error occurred. HTTP-status:500)
Step 3 - failed. (Connection error occurred. HTTP-status:500)

Also when trying to send mails to customers I get the same
Task Failed
0 messages have been sent.
Step 1 - failed. (Connection error occurred. HTTP-status:500)

Hi again,

Thanks for the help, that was indeed the right file to adjust.

For anyone who might find it useful, the file can be found here:

yourstore/extensions/default_stripe/storefront/controller/responses/extension/default_stripe.php

Line 153 of the is for 'description' so here you can put whatever identifier you want to appear in Stripe console and as the reference in the email that customers receive from Stripe after a purchase.
By default it is blank but this is what we changed it to on ours:

'description'         => 'OurShopName Order #' . $order_info['order_id'],

Hope this helps someone.

Hi Abolabo and thanks for that.

Having a close look at the current default_stripe.php and logs from before and after the upgrade is does seem that populating the 'description' field may be what's needed.

Only thing now is I'm not sure where the 'description' field was actually populated from in the previous version of default_stripe.php.
(edit: I found a line now that matches the old format in default_stripe/storefront/model/extension)

I'll be unable to test now until the new year but as soon as I do I will provide an update.

Many thanks and have a good Christmas/new year.

Hi,

Thanks for the tip. I've not really used Stripe at all before but after gaining access and checking their logs it appears that everything is coming through fine.

It's just the way the info is displayed in Balances/Payouts/Transactions description area now doesn't include the OrderID.
Previously all the descriptions were the same format, (shop name, order id, customer name), now it just has the customer name. This is needed for ease of doing the balance reports.

Is this due to us updating Abantecart and the Stripe module or is it something Stripe themselves have changed? How is this description line populated?

Many thanks for your time.

(Edit)
I notice in the logs that the orderID appears in the "statement_descriptor" but "description" it is set null.
On the Stripe API example of the payout object, the statement_descriptor is null but description is filled in.
Is this relevant? Also where in Abantecart is this info set?

Cheers