AbanteCart Community

eCommerce construction => Installation and Configuration => Upgrade => Topic started by: HADY on August 23, 2022, 03:52:52 AM

Title: contact us form on AbanteCart v1.3.3
Post by: HADY on August 23, 2022, 03:52:52 AM
Hello!


The contact us form doesn't working on AbanteCart v1.3.3. In the log errors there is nothing explaining why it wont's to work.


Any ideas pleas ?

Title: Re: contact us form on AbanteCart v1.3.3
Post by: Basara on August 24, 2022, 04:10:20 AM
Hello.

Check spam folder in your store email inbox
Title: Re: contact us form on AbanteCart v1.3.3
Post by: HADY on August 24, 2022, 04:23:47 AM
Hello.

Check spam folder in your store email inbox

I already checked all choices before posting.

Any suggestions ?
Title: Re: contact us form on AbanteCart v1.3.3
Post by: Basara on August 24, 2022, 05:51:05 AM
Hello.

Does other emails are working?
Title: Re: contact us form on AbanteCart v1.3.3
Post by: HADY on August 24, 2022, 06:55:04 AM
Hello.

Does other emails are working?

Yes, all emails working very well and order notifications statuses going to clients with gmail SMTP configuration very good.
Title: Re: contact us form on AbanteCart v1.3.3
Post by: Basara on August 24, 2022, 07:05:42 AM
Go to Form Manager extension and make sure it is enabled and configured correctly
Title: Re: contact us form on AbanteCart v1.3.3
Post by: HADY on August 24, 2022, 07:16:22 AM
here is a screenshot for the admin side
Title: Re: contact us form on AbanteCart v1.3.3
Post by: Basara on August 24, 2022, 09:03:18 AM
Hello.
The settings are wrong. Please restore default settings.
You can see all default settings in the demo (https://www.abantecart.com/shopping-cart-demo)
Title: Re: contact us form on AbanteCart v1.3.3
Post by: HADY on August 24, 2022, 09:20:29 AM
Hello.
The settings are wrong. Please restore default settings.
You can see all default settings in the demo (https://www.abantecart.com/shopping-cart-demo)

sorry, how to login in to demo admin panel?
I copied Username: Admin
              Password: demo/demo

But not working

Title: Re: contact us form on AbanteCart v1.3.3
Post by: llegrand on August 24, 2022, 05:19:28 PM
the directions are:


Admin Username/Password: demo/demo

that means  the Username is demo
and the Password is demo

Try that, works for me
Title: Re: contact us form on AbanteCart v1.3.3
Post by: HADY on August 25, 2022, 05:18:07 AM
the directions are:


Admin Username/Password: demo/demo

that means  the Username is demo
and the Password is demo

Try that, works for me

thank you sir.

I tried and its opened well. i edited the settings on my contact us form and placed it as in demo then tried the form but i faced another problem with the uploading a file as in the screenshot. removed the restriction of Allowed File Extensions (TXT, JPG, Word, Excel, PDF, PSD,PNG) from the form panel but the form still not working.  i checked emails and server /admin/system/upload and also nothing.
Title: Re: contact us form on AbanteCart v1.3.3
Post by: HADY on August 30, 2022, 07:52:09 AM
still looking for your support to fix this issue guys
Title: Re: contact us form on AbanteCart v1.3.3
Post by: Basara on January 23, 2023, 06:42:51 AM
still looking for your support to fix this issue guys

Hello.
it may happen for a few reasons:
You may be on a shared network/region that is being used abusively
Your internet service provider may have recently assigned you a suspicious IP address
The site/network you are trying to access may be currently under heavy attack