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Shopping Cart Operations => Support => Topic started by: Karlos on February 10, 2022, 04:47:41 PM

Title: Unable to send emails
Post by: Karlos on February 10, 2022, 04:47:41 PM

Hi,

I have just set up my new site but I am unable to get emails to send.  When the mail protocol is set to mail setting it appears to send but nothing received and no error in the logs.  I have checked with my hosting company and they tell me php mail is enabled.  If I then try smtp the message will not send and I get this message "Task Failed 0 messages have been sent." but then there is an error in the log, but this means nothing to me I am afraid.  I have been struggling  with this for 2 days now, so can anyone help please?

Many thanks

Title: Re: Unable to send emails
Post by: Basara on February 11, 2022, 12:26:19 AM

Hello.
Check your SMTP settings. Each mail SMTP provider have different settings
https://abantecart.atlassian.net/wiki/spaces/AD/pages/7372837/Mail+Settings#MailSettings-ExampleofGmailSMTP

Title: Re: Unable to send emails
Post by: Karlos on February 11, 2022, 03:12:23 PM

Hi Basara,

Many thanks for the reply.  I have double checked the settings and even set up a new email address and tried it with those settings but nothing seems to work.  Any more ideas?

Thanks

Title: Re: Unable to send emails
Post by: abantecart on February 12, 2022, 07:20:29 AM

Karlos, try to check your logs for AbanteCart after you try to send the message.

Title: Re: Unable to send emails
Post by: Karlos on February 16, 2022, 10:15:53 AM

Thanks for your help, I have eventually got to the bottom of it.  I found that I needed to change my SMPT port number to 587 instead of 465 which cpanel suggests. :)