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Messages - jimbo17

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31
How-to questions / Re: Sending email problems.
« on: April 30, 2019, 07:40:26 AM »
When I receive notification of a sale I always go into Status & Comments section and Thank the customer for their business.
I also change the status from pending to processing and click on the notify customer button in Status & Comments section.

The problem is I have customers asking me why I not notify them that I have had received their order or let them know when it will be shipped.

It appears my customers are not receiving the messages I am sending them.

How do I fix this problem?

Thanks Jimbo


32
How-to questions / Status and Comments question.
« on: April 27, 2019, 07:14:53 AM »
When I check Status & Comments section it say's customer notified but when I check with the customer they tell me they are not receiving any notices.

Each time I make a change from pending to processing to shipping it shows that the customer was notified.

Not sure how to fix this problem.

Thank You

33
How-to questions / Hosting services in the USA for AbanteCart
« on: April 26, 2019, 05:20:21 PM »
Looking for recommendations for hosting serves for AbanteCart based in the USA.

Thanks Jim

34
How-to questions / Sending email problems.
« on: April 26, 2019, 04:43:04 PM »
I can receive emails through AbanteCart but when I try and reply to those emails the customers are not receiving my messages.

My hosting service say's the problem is not on their end and I am not sure what to try next to fix the problem.

Should I change hosting services if they cannot fix the problem?

Thanks for your help

35
How-to questions / Status and Comments question.
« on: March 10, 2019, 09:50:30 AM »
I notice when I am in status and comments and I click on the notifies customer button that it only stays on while I am using it.

Do I have to click on the notifies customer button every time I use it to make a change from say processing to shipping? 

Thanks Jim

36
How-to questions / Re: Pending, Processing and Shipped question.
« on: March 01, 2019, 04:08:01 AM »
SAM_78

My customers tell me they are still not receiving updates I send them on their orders such as pending, processing and shipping.
I followed the instructions in the link that you sent to me so now I am wondering what else might be the problem.

I am using AbanteCart to respond to any messages I get so I am thinking that some how I have the wrong settings in my email account or something is blocking my email.

I also use gmail for the business.

Jim

37
How-to questions / Re: Pending, Processing and Shipped question.
« on: February 27, 2019, 02:09:14 PM »
Sam_78:

Thank you for the link you included. That was very helpful.

Jim Hill

38
How-to questions / Pending, Processing and Shipped question.
« on: February 27, 2019, 09:01:10 AM »
When I receive an order and then change it from pending to processing to shipped does the customer automatically receive an email each time I change the status of the order?
I have never been able to resolve the problem of sending email from AbanteCart.

I have asked for help from my hosting service but they also have never been unable to fix this problem of why I cannot sent emails to customers with AbanteCart
I have kind of learned to live with this problem for a number of months but now I would love to fix this problem.

I can receive emails from customers but I cannot send or reply to customers emails.

Thanks Jim

39
How-to questions / Re: How to fix Gmail error?
« on: February 05, 2019, 04:12:25 AM »
Question about how to correct gmail settings.

I have followed your instructions for gmail but my question is when you say to click on lab's are you talking about clicking on labels because I do not see anything that say's lab's in gmail?

Thank you for your help. Jim

40
How-to questions / Bulk changes for prices of items question.
« on: February 05, 2019, 03:58:16 AM »
First I want to thank you for such a great shopping cart.

I have 1,300 products which are all the same price.
Is there a way to change the prices on all 1,300 at once?

Thank you for your help and advice. Jim

41
How-to questions / Error message for Coupons
« on: November 05, 2018, 10:41:59 AM »
Not sure why it is giving me this error massage,

Coupon is either invalid or reached it's usage limit!

I am already using other Coupon Codes and they seem to work fine.

I have checked the other Coupon Codes and it looks like they are all set up the same way.

Thanks for your help.
www.nostalgicracingdecals.com

42
How-to questions / Message Manager question
« on: August 12, 2018, 03:05:21 PM »
I have customers leaving me messages in the Message Manager and my question is how do I respond to their questions?

I tried copying  their email address and then paste that into gmail compose but it did not work.

Jim

43
How-to questions / Re: I keep geting an error message saying cannot send emails
« on: August 08, 2018, 10:06:11 AM »
Llegrand:

I thank you for that information but I have already done that.

I am using those settings now to set up the outgoing port to 465

Thanks Jim

44
How-to questions / Re: I keep geting an error message saying cannot send emails
« on: August 07, 2018, 10:51:47 AM »
Thanks for letting me know what the error message was for.

I am still trying to figure out if port 465 is the correct port for outgoing mail since I have an SSL Certificate on my site.

Jim

45
How-to questions / Re: I keep geting an error message saying cannot send emails
« on: August 07, 2018, 06:08:33 AM »
Could you explain this error message?

2018-07-27 7:46:53 - App Warning: AbanteCart core v.1.2.12 ADispatch: blocks/banner_block construct FAILED. Missing or incorrect controller route path. Possibly, layout block is enabled for disabled or missing extension! Execution stack: - /home/jimhill/public_html/decals/core/engine/dispatcher.php(76): genExecTrace('full')
- /home/jimhill/public_html/decals/core/engine/dispatcher.php(288): ADispatcher->__construct('blocks/banner_b...', Array)
- /home/jimhill/public_html/decals/core/engine/dispatcher.php(289): ADispatcher->dispatch(Object(ControllerCommonPage))
- /home/jimhill/public_html/decals/core/engine/page.php(98): ADispatcher->dispatch()
- /home/jimhill/public_html/decals/core/engine/router.php(155): APage->build('common/page')
- /home/jimhill/public_html/decals/core/engine/router.php(75): ARouter->_route()
- /home/jimhill/public_html/decals/index.php(92): ARouter->processRoute('index/home') in /home/jimhill/public_html/decals/core/engine/dispatcher.php on line 77

Thanks Jim

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