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Messages - barry819

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31
General Support / Re: Not receiving email when message sent
« on: July 15, 2020, 07:34:42 PM »
Yes, it is the Contact Us form. When a customer sends a message through that form, in 1.2.15 I would receive two emails: one that was a notification telling me that a customer had sent an enquiry, and then a second that would be the text of the enquiry PLUS the email address of the person who sent it, to which I could reply. Since installing 1.2.16, I receive only the email telling me that a customer made an enquiry, but not the text of the enquiry or the customer email.

I am attaching an image of my Contact Us screen. And also a text file of an "Enquiry received" email.

Again, to be clear, Abantecart is capturing the enquiry made through the contact us form, and I can read them by going to my dashboard and then going to messages. The Contact Us form is collecting and storing the Enquiry, but it is not sending the content of those enquiries to my linked email address. But having the enquiries forwarded to my email makes answering them much easier, and a much less time consuming process also, and, to repeat, it did send them in 1.2.15.

32
General Support / Re: Not receiving email when message sent
« on: July 14, 2020, 11:53:25 PM »
It's to an outlook address. I don't really think the problem has anything to do with my mail service, since I'm receiving all the other system emails that come from my Abantecart shop. It's only that one type of message, the one that contains the content of a message sent by a customer, that isn't getting sent to the outlook address. As I said, I'm receiving the sales notifications etc at that email. I'm even receiving the emailed notification that a customer sent a message, just not the message itself.

I do have the address set in the Notification settings.

Also, just to be clear, I'm talking about what Abantecart calls a customer "enquiry".

33
General Support / Not receiving email when message sent
« on: July 14, 2020, 09:27:11 PM »
If a customer sends a message through my site, it is not being forwarded to the associated email address. I receive an email notification that a customer has sent a message, but I have to log in to my dashboard in order to read the message. In 1.2.15 I received both, and I have not changed any settings.

is this a bug or is there some new setting that I have to change? I did look, and did not find anything that looked like the right setting to change.

I am receiving other emails, such as notification when an order is placed, or when an item is out of stock. The only type I am not receiving (unless I've missed something) is the messages from customers. This is particularly bad as it makes it a multistep process to reply.

34
General Support / Re: No longer reeving enquiries or invoices
« on: June 29, 2020, 03:00:26 PM »
I restored everything, files and database.

The problem is still occurring,

35
General Support / No longer reeving enquiries or invoices
« on: May 26, 2020, 10:49:11 AM »
After the failed upgrade that shut off payment acceptance, I have restored my 1.2.15 installation and can receive payments and orders. However, my notifications are no longer coming through as they did before. I receive a notification that an order has been placed, but not an email containing the order itself. I receive a notification that I have received an enquiry, but not the enquiry. For either of those I must log into my dashboard to see them.

I have verified that all my visible notification settings are as they were before, with everything turned on to send to my email.

What possible setting would affect the ability of the system to send some emails but not others?

36
Upgrade / Re: Stripe payments no longer working since update
« on: May 21, 2020, 05:42:31 PM »
OK, tried something different. I deactivated Stripe and turned on Paypal payments. But now When I reload the Payment page on the site, I get

Error: Payment method required!

So  something seems to be blocking my payment methods no matter what they are.

37
Upgrade / Re: Stripe payments no longer working since update
« on: May 21, 2020, 05:28:43 PM »
To be clear, I am connected to Stripe "Live".

My memory says that this has something to do with something that has to be turned "on" but I cannot recall what that is. I have tried everything I can think of and cannot find any place that is not activated.

38
Upgrade / Re: Stripe payments no longer working since update
« on: May 21, 2020, 05:09:59 PM »
Here is my Store Details screen, which does not seem to correspond to what the error says.

39
Upgrade / Re: Stripe payments no longer working since update
« on: May 21, 2020, 05:05:49 PM »
I found this in the error log:

2020-05-21 15:02:22 - App Warning: AbanteCart core v.1.2.16 Warning: Accessing store with non-configured or unknown domain ( mail.theresamatherfantasyshop.com/dir/ ).
Check setting of your store domain URL in System Settings. Loading default store configuration for now. in /home/shortfor/public_html/TheresaMatherFantasyShop.com/dir/core/lib/config.php on line 228

I do not know what this is or how to fix it.

40
Upgrade / Re: Stripe payments no longer working since update
« on: May 21, 2020, 05:02:57 PM »
I'm using the Stripe default 1.0.1, which was working fine prior to the upgrade. I processed an order yesterday just fine, before the upgrade was done.

41
Upgrade / Stripe payments no longer working since update
« on: May 21, 2020, 04:51:32 PM »
My Stripe payments are no longer working. I upgraded from 1.2.15 to 1.2.16, and now on my checkout page, the box for the customer to type in the name on their card is editable, but hte box for the card number is not, it is compressed flat (like the editable part has been removed, so the border collapsed.

I've tried reconnecting to Stripe, and that appears to work fine, but it doesn't fix the problem on the checkout page.

42
How-to questions / Re: Blocking states within US
« on: January 27, 2019, 04:56:58 PM »
I've looked at Avatax, and at Taxjar. They're both cost prohibitive at this time. If my sales ever spike to over half a million a year per state they might be options.

Right now the sales tax situation with the states is random and crazy, and they're writing new laws and then fining retroactively for noncompliance. The only sensible option is to block states until they get their **** sorted out.

So just to be clear: if I remove a state from the address zone, it is not possible to place an order with a shipping address in that state - or is it not possible to place an order with the credit card address in that state?

I'd be interested in a modification that would allow me to turn states on/off, like countries, instead of removing them.

43
How-to questions / Blocking states within US
« on: January 26, 2019, 05:37:02 PM »
Is it possible to block orders on a state by state basis within the US? Current sales tax nexus laws are a bloody mess. I want to accept orders only from those states that have joined the Streamlined Sales Tax system and adopted a threshold well above my anticipated sales. Do I delete the unwanted zones/states under localizations - locations -countries -USA?

44
Documentations & Manuals / Localization within US
« on: January 26, 2019, 04:40:00 PM »
Is it possible to block orders on a state by state basis within the US? Current sales tax nexus laws are a bloody mess. I want to accept orders only from those states that have joined the Streamlined Sales Tax system and adopted a threshold well above my anticipated sales. Do I delete the unwanted zones/states under localizations - locations -countries -USA?


45
General Support / Cannot place items in cart
« on: January 06, 2019, 05:34:44 PM »
Recently changed and updated my SSL certificate, and now I am unable to place items into the shopping cart. The cart buttons appear to be active, but after clicking to place an item in the cart, I am taken to a page that tells me there are no items in my cart.

Something in how the SSL is set up or connected appears to be blocking the creation of cookies, effectively disabling the cart. I am at a loss for what I can configure differently.

Both Store URL and Secure Store URL are set to https:

Site:  https://theresamatherfantasyshop.com

Any help is appreciated.

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