Messages

i tried to upload all new version's necessary folders and files

Hello.
You should upgrade the database

Hello.
Usually the number of options alone doesn't have a big impact on product page loading in AbanteCart. The slowdown typically appears when each variant has its own image. Many themes load the image for the default/first variant immediately after the page is ready, and if the server has to resize those images for the first time, it causes a very noticeable delay. After the resized versions are generated and cached, the page should load much faster on the next visit.

it would be helpful to check a few things:
• Which theme are you using?
• What AbanteCart version?
• A URL to the product page with the issue
• What is the original size of the option images you upload?

Hello

If the form shows up but contains no fields, it usually comes from one of two situations:
1. The upgrade of the store was not completed properly. When the upgrade is unfinished or fails
In that case, the correct fix is to restore the backup you made before the upgrade and run the upgrade manually to ensure all components are installed correctly. The manual upgrade instructions are here:
https://abantecart.atlassian.net/wiki/spaces/AD/pages/5275676/Upgrade+manually
2. If fields were manually deleted from the database (this is not recommended). You can compare all forms with the demo store to see what fields should exist and recreate the missing ones if needed:
https://www.abantecart.com/shopping-cart-demo

Hello. You may replace the image files directly without modifying the code.

Hello.
Did you somehow remove the fields?

Hello.
Check that you have the CustomerFrm in the Design -> Form Manager

Hello.
The "Transactions" section under the customer is not for gateway payments like PayPal. It is only for movements on the customer balance (store credit) – for example, when you manually add credit, refund to customer balance, or when the balance is used to pay for an order.

Thanks, Kavlito, for sharing your solution

Hello.
It looks like you're using the Novator theme. For Novator, you should add the rule into this file instead: /extensions/novator/storefront/view/novator/css/tm_style.css
Alternatively, if you prefer not to edit theme files directly, there are extensions on the marketplace that let you add custom CSS safely without modifying the template, useful if you want to keep things update-proof.

Hello.
You need to override CSS rule

Code Select Expand

.product-card .prod-badge {font-size: 20px;}


Hello.
Try to change the images in head.tpl

Hello.
What is your theme name

Same host. The extension might be present on the server, I have used the same host since AbanteCart 1.3, but the extension is turned off. For safe keeping, I will uninstall and delete it from the server and see if the issue persists.

I am surprised to see that a disabled extension could still effect the checkout process.

Even if an extension is disabled in AbanteCart, its files can still be loaded by PHP. This means that any incompatible or outdated code within that extension can still interfere.

Once it's fully deleted, clear the AbanteCart cache and log

Did you migrate to a new host recently? The error clearly states you have /home4/juliann7/public_html/dps/extensions/default_pp_express/ directory

Hello.
The error you're seeing comes from the old PayPal Express extension (default_pp_express), which has been deprecated for years and is not compatible with AbanteCart 1.4.x. This extension should be completely removed from your store. Even if you are not actively using it, it can still hook into order or checkout events and trigger errors like the one in your log.

Please go to Extensions → Payments and make sure PayPal Express (default_pp_express) is uninstalled.

As for the customers who reported checkout issues, please ask them for more details so we can narrow down the cause:
What products were they trying to order?
What currency were they using?
Did they use any coupon or discount code?
At what step in the checkout did the problem occur: after selecting a delivery method, or at the payment selection step?
Which delivery and payment methods did they select?

These details will help identify whether the issue is related to a specific product, currency configuration, or payment/shipping extension.