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Topics - llegrand

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1
Built-in Features / global options placeholders
« on: August 07, 2022, 04:57:46 PM »
Is there a valid reason as to why there is no Placeholder input field in Selectbox and checkbox in global attributes?
There is a Placeholder field in input type.

For admins you have the same option setting for a lot of products -  it is time consuming to have to input that each time into a new product  and it is easy to forget the necessity for doing it.



2
Support / Application of fees for extended support renewals
« on: February 13, 2022, 09:31:43 PM »
I have lots of extensions purchased in the MarketPlace as well as clients who also have purchased extensions over the years and recently.   But all the sites I am working with have the same issues. 

The Info regarding support within the MarketPlace does not appear on any of the many sites that I have accessed.  The only solution I am presented is to repurchase the extension and extended support at full price again.   Reading of the MP info seems to indicate we should only be charged for additional support fee.   

Please answer the following questions regarding how extended support is available.  And for clarity in your intent for fees for support in these conditions:

1.    Is additional 12 mos support cost only the support fee?  Or must a rebuy with 12mos be repurchased?

2.   When can one buy the additional support after the first time?  I have some expiring 2/21/22  and they are connected to the MP  and they do show up as they are licensed to the correct site,  but there is no extend support button showing.
 
3.   What happens if extended support has expired a few days earlier -  is there a grace period to re-extend? 

4.   For extension purchased prior to having the extended support feature how does one get extended support?  And what is the fee for it?


Thanks in advance for answering with specific information so we all know what to expect.

One more question:  what is the proper procedure to move a license to a different installation?  How do we let MP  know it is disconnected from one site and installed in a new site and have it register correctly for support and updates?




3
General Support / changing default on length and weight
« on: February 11, 2022, 06:18:14 PM »
seems on v 1.3.1 and 1.3.2  even if the store settings are set to ounces and inches  or whatever  I am unable to change the default in weight classed or length classes

Clicking on Edit brings up the info box but input to change the value field will not work.  It will not allow a delete or a new input. 

this is occurring on ALL of my installations on multiple servers.  The rest of the site seems to function as expected.  But for sites that had inches and feet set previously and worked but since updating to 1.3.1 it is using the core settings of Centimeter and Kilogram thereby making admins remember to check the designation for new product adds.

suggestions or bug?


4
General Support / Extending support on MarketPlace extension
« on: January 31, 2022, 12:20:05 PM »
Please provide clarification on extending support:

MarketPlace says:
The purchased extension is provided with 120-day support from an author with free upgrades within this time frame. If your order support has expired, you will not get any updates for your extension and developers might refuse with the support requests.
You can extend support time and updates with the purchase of an additional 1-year support term.

If the store is connected to the extension, and the Extend Support button is clicked  -  is the renewal fee ONLY for the additional support? or does one have to repurchase the extension and the extended support?

It has been my experience with trying to buy extended support  that I have to rebuy the extension also. 

thank you for clarify what is suppose to happen.


5
Support / banner manager clicks without views
« on: October 26, 2021, 09:15:12 PM »
Hi Guys,
I encountered some odd behavior with banner image and banner block.   Some images had been set to off after Christmas last year.  Other images in banner images had been turned on and arranged with sort order  and appear correctly in the home page of the site. 

However,  the banner block , which contained the off images was only turned to off for the block. The new On images have not been added to the block until today. 

The oddity is the reports on banner stats shows clicks for 10 months,  no views. 

My question is why is an OFF condition recording clicks to something that cannot be seen on the site?

This is in AbanteCart 1.3.1,  but occurred from 1.2.16,  and 1.3.0








6
Built-in Features / Multi-Store in sub-folder setup
« on: August 31, 2021, 09:05:52 PM »
I believe you have also added in 1.3.0 the ability to use a sub-folder for multi-store. 

Could  you add the info to the docs page?  https://abantecart.atlassian.net/wiki/spaces/AD/pages/8028306/Multi-store

In particular the document root setting?  I believe that info would be helpful to Admins wanting to use that format for mulit-store.

Thanks



7
General Support / retina images handling between v 1.2.0 and 1.2.16
« on: March 06, 2021, 02:22:21 AM »
I updated a new client site from a 1.2.0 version established in 2014 and never touched by the client.  The resource images were retina,  with high dpi.   His images need lots of detail in them and with the high dpi  they did.  It seems in 1.2.0  the resources image was used and scaled to the size to be displayed in various places with the cart.

How 1.2.16 handles retina is much different it seems.   The Resource image is resized in the thumbnails.  Then when the retina option in settings is enabled,  the thumbnail  is adding the 2x. 

Yes I have cleared cache etc.  It all looks great on non - retina screen.  Looks great on emulated retina screen.   Client says it look really bad on his Apple and his iPhone.
Is adamant that the image needs to be the resource image as in 1.2.0. 

Have I missed some setting?   Any suggestion as how to manage the originating images? Site is using php 7.3 currently with the AbanteCart 1.2.16?


8
Extension Support / MarketPlace site down and slowing admin access
« on: December 21, 2020, 11:59:07 AM »
Hi, I emailed you yesterday about the issue,  but I find today  the MarketPlace site is still down,  and this is causing ALL of my AbnateCart installations to have extremely slow response times in the admin dashboard,  as request have to wait for the timeout from the MarketPlace.   This is happening rather MP is connected or not connected to the site.

This does not affect the Storefront,  so customers can shop,  but it negatively impacts the admins who are trying to use the Admin panel  for processing, etc.

I have attached a screenshot of the pingdom speed test as of a few minutes ago. 

Let's us all know when you have fixed this issue.

Regards
Lee at WHY2


9
General Discussion / email templates
« on: June 18, 2020, 06:11:46 PM »
I see on GitHub this post  about Email templates - disable visual editor #1410

Can I assume that you have found the issue that if edit is made in the HTML tab,  no saving yet  but a switch to Visual tab to check the changes destroys the template?  Removing the HTML tags,  and rendering the templates  useless to customer.

Or do I need to post an additional bug report in github?


10
Support / v 1.2.16 on Softaculous
« on: May 20, 2020, 03:08:08 PM »
Just checking -  usually  the latest versions show up in Softaculous  within 2 days of release.   1.2.16 has been out for 5 days now  and still only 1.2.15.   Have you changed your approach to updating Softaculous versions?

Thanks for your reply

11
Documentations & Manuals / 1.2.16 new feature Collections - need instructions
« on: May 16, 2020, 01:15:42 PM »
Can you please add some documentation to your manuals about how Collections is suppose to work.   We can add a collection,  but trying to have it show up in a category  or any place a customer can find it is unsuccessful with our trials. There are no tool-tips,  and everything we try does not give us a result that is expected. Current issue is we don't know how to show the collection in storefront in any manner.

Thanks in advance for adding  that instruction to your manual for all AbanteCart users.


12
Built-in Features / Multiselectbox and checkboxgroup can't assign locations
« on: June 14, 2019, 10:09:21 AM »
The locations fields are missing in checkbox group and multiselectbox. They need the ability to assign locations to stock if Admin has more than one location. Other options work correctly.

From Basara on gitgub:
This is not a bug. We block location for multi values option types because this do not have sense in relation to stock tracking and stock returns.
Feel free to post you opinion at forum.abantecart.com

So I am continuing my thoughts here:

When a product has any option with track turned ON -  the locations fields on the product general tab  are not shown and locations are forced to the options page.

If track on options is set OFF -  the locations show on main product page.  And one can use main page quantity for product sale.  BUT  the individual options (which may be products)  do not record the quantity changes leaving the admin to manually keep up with that stock.

I think you need to rethink this. Ideally when a multi selection option is enabled leave the locations on the main page  AND enable tracking on options to be ON  and record the change in the options quantities.  Here's why - if admin  has two or more locations -  a product with multi value options my need to be assigned to one of the locations -  and a different product with multi value options my need to be assigned to the other.  By removing the locations fields from main page and the options page  there is no way to assigned a location, Admin is forced to decide between accurate quantity tracking at the option level with no locations,  or location with no option level tracking. 

This impacts admins ability for store pickup assignment if there is more than one location. It will also impact shipping estimates  when we get the locations to reflect in the rate lookups. 

Since this is a core change when you added locations  IMO default code needs to include a way to give multi select options locations.   

Let us know your rethink on this exclusion.  Moving forward  either core devs needs to adjust or one of us third party extension devs will need to -  as you know we have several option extensions and we will be enhancing our many shippers to properly pickup the locations for shipping origination to get accurate rates,  as the inclusion of locations has made this a requirement for admins with multiple locations.

Thanks for reading and I look forward to your response.

Lee from
The Support Team
We Hear You 2, Inc  (WHY2)


13
Installation and Configuration / demo version on AbanteCart needs updating
« on: April 08, 2019, 11:11:15 AM »
Hi guys,
With all the nice features the last 3 versions have added -  seems updating the demo version on AbanteCart.com from the current v 1.2.11  to a later version would be beneficial to all.
ThanksLee (Why2)
yes I know keeping everything current is quite a battle ,  but necessary   ;)

14
Installation and Configuration / Distributon updates missing 1.2.13 version
« on: April 08, 2019, 11:07:57 AM »
Can you please upload the full and upgrade files for v. 1.2.13  into  Google Drive  AbanteCart Distribution Archives at your earliest -  as of a few minutes ago  they are not found there.

ThanksLee (why2)

15
Built-in Features / stock locations interact with tax rates and shipping how?
« on: April 03, 2019, 07:07:08 PM »
I've been playing with the new stock locations  when track stock is enabled.  Thanks for the fix on the bug I reported.  I am testing on a site with those new files upload. 

I need your plan on how the locations are suppose to work.   First lets talk about tax rates -  depending on the state from where shipped  taxes may need to be assessed at the location of a remote warehouse rather than the address assigned to the store.  I have tried adding locations with different rates  but all I get is the same rate  -  even if I have sort orders enabled.  This is problematic for the admins in collecting the correct taxes  -  I haven't looked at AvaTax yet,  but assume it is going to have the same issue as we have to pass the origination info.  Tax rates work correctly for local settings based on store settings,  but I am not seeing the stock location being passed and used correctly.

This brings me to your default shippers -  same vane of issue -  there is not a way to pass the origination to FedEx  for one product shipping from Dallas and one product in the order shipping from Chicago -  They both will have the same destination,  but origination alters the rates.
Couldn't find definitive answers in the AbanteCart Documentaton.   Am I overlooking something or is this stock location not quite fully thought out yet?
Thanks in advance for the guidance.
Lee (why2)

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