Stripe V 1.1.2 that latest version using the connector works. But on the customer statements the identifier is ONLY showing the Order number. We have verified that the Public business information is set up correctly within the Stripe account to show the company name. We can find no other place to force the use of the statement descriptor. Nor do we know how the ShoppingShopping is originating
This is what is showing up within our Card account info -
Nov 3, 2022 ORDER #10807 ShoppingShopping $22.70
The ShoppingShopping should be the company name as showing in our Stripe Account info. How do we get it to do so?
I have reached out to Stripe support about this. Below is the reply from my phone conversation. Perhaps it will help you get to the solution quicker.
Hi Lee,
Thank you for accepting my call earlier about the information shown to your customer, glad we were able to find a solution.
Just a quick review of what we've accomplished today, you've mentioned that you've already entered your information in the "Public business information" section of your Stripe dashboard, however, your customer cannot see the store or site name; only see the order ID.
I've informed you that since there is no option to enter the order ID in your dashboard, then it means the information showing in your customer's statements are coming from the side of your platform (AbanteCart). Having said that, I would recommend reaching out to them so that they can look into it.
In case it helps, you can also share with them our Stripe documentation regarding statement descriptors:
https://stripe.com/docs/account/statement-descriptorsIf we can be of further help, feel free to reach out to us any time.
Best regards,
Ros