AbanteCart Community

Shopping Cart Operations => Support => Topic started by: Donna-Marie Walsh on May 01, 2020, 08:30:01 AM

Title: Confirmation Emails not sending to customers - any ideas???
Post by: Donna-Marie Walsh on May 01, 2020, 08:30:01 AM

Hi there,

I am having a problem with my abantecart and emails not sending got customers when an order is placed from my abantecart website. If i try to update to shipping and select notify customer it doesn't send an email either. What can i do to fix this?

premiersports.ie is the domain

Title: Re: Confirmation Emails not sending to customers - any ideas???
Post by: Basara on May 01, 2020, 09:29:54 AM

Hello.
What mailer you use to send emails, the php mail function on your server or your own SMTP?

Title: Re: Confirmation Emails not sending to customers - any ideas???
Post by: WingoLED on May 28, 2020, 07:40:38 PM

I have a similar problem. 

I set up the email system in AbanteCart with the default on the screen "MAIL".    Is there anything else I need to set?

I have set up a webmail account in connection with this shopping domain   "admin@somedomainname.com"
Abantecart is installed in "somedomainname.com"
I also verified that the webmail.somedomainname.com works already.

In my case, I am using Hostgator

Title: Re: Confirmation Emails not sending to customers - any ideas???
Post by: Basara on May 29, 2020, 08:08:53 AM

Hello.
Ask Hostgator support do they support a phpmailer function.

Title: Re: Confirmation Emails not sending to customers - any ideas???
Post by: ramses_2th on May 29, 2020, 08:38:31 AM

Quote from: WingoLED on May 28, 2020, 07:40:38 PM

I have a similar problem. 

I set up the email system in AbanteCart with the default on the screen "MAIL".    Is there anything else I need to set?

I have set up a webmail account in connection with this shopping domain   "admin@somedomainname.com"
Abantecart is installed in "somedomainname.com"
I also verified that the webmail.somedomainname.com works already.

In my case, I am using Hostgator

hi, why don't you try an SMTP account?