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Messages - Basara

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General Support / Re: How to know which layout a product is using?
« on: February 26, 2024, 03:08:44 AM »
The common layout for products is "Default Products Page"

General Discussion / Re: My Abantecart site is down -- help!
« on: February 23, 2024, 09:34:43 AM »
If you have access to the hosting panel you can find the version in the /core/version.php file.

Just to let you know, AbanteCart offers a maintenance/migration service that you might be interested in.
Please take a moment to check for more details

Extension Support / Re: Solved --- Translation problem
« on: February 23, 2024, 06:27:28 AM »

To load definitions from the XML again try to go to the System->Localizations->Language Definitions and remove all. This should trigger reimport from XML files.

General Discussion / Re: My Abantecart site is down -- help!
« on: February 23, 2024, 01:26:13 AM »
It is time to move to new hosting. What is your AbanteCart version?

General Discussion / Re: My Abantecart site is down -- help!
« on: February 22, 2024, 09:59:05 AM »
Thanks for getting back with me.  I suspected it was a change by Hostmonster that did this, but calling them accomplished nothing.  They blamed it on Abantecart and said there's nothing they can do.

Believe me, I'm not happy.  E-mail problems and now website problems, and they're washing their hands of it.  Meanwhile I'm out of business.

It appears the solution is to fire these guys and start over using a new platform.  It's going to be ugly but it's the only way.  Is there ANY way I can download all the Abantecart files and somehow upload them to the new site?

The solution is to start an investigation and check the error logs.
To move to another hosting check this doc

General Support / Re: User Permissions for Customer Management
« on: February 22, 2024, 02:27:49 AM »

This is possible with custom development.

General Discussion / Re: My Abantecart site is down -- help!
« on: February 22, 2024, 02:23:12 AM »
AbanteCart has no permission or tools to change anything on your server. Most likely they upgrade your server or move you to another, that's why your mail stops working as well can cause unexpected errors due to different PHP version, lower RAM or some php modules like mod_security.

Start your investigation by asking hosting what they changed recently and check the AbanteCart error log, server error log, PHP error log.

Support / Re: Use SEO URL's
« on: February 21, 2024, 03:05:27 AM »
Problem solved.
There were categories with the same SEO Keyword in different languages, I changed these and now it works.
Thanks for the help.


Thank you PeterGsson for sharing the solution with us.

Support / Re: Use SEO URL's
« on: February 20, 2024, 06:18:27 AM »
Run Load missing data from your base language or fill in the SEO key for each language manually

General Support / Re: Install new language
« on: February 19, 2024, 02:07:34 AM »
You can add a language in your admin
however it is not recommended

General Support / Re: white screen error
« on: February 19, 2024, 02:05:48 AM »
Thank you for posting a solution. Somewhere on your server should be one more php 8.2 log to check.

It can be a broken GD php library or most likely incorrect write permissions to the /image/thumbnails/ or /resources/image/ directory.
Please check the latest errors in the AbanteCart error log

General Support / Re: white screen error
« on: February 16, 2024, 02:18:33 AM »
When a white screen appears check for the latest errors in the AbanteCart error log

Installation and Configuration / Re: Cannot Log In, Cannot Reset Password
« on: February 06, 2024, 07:04:31 AM »
I used Soft.... to install AbanteCart on our HostGator site. I've done the same as other gent. I reinstalled AbanteCart and the same ... I still can not login. I get the errro "No match for Username and/or Password"
use the forgotten password form

General Support / Re: default wt based for 1.3.4 Issue
« on: January 31, 2024, 05:25:18 AM »
Thank you for the report.
Follow bug resolution on the AbanteCart GitHub bug tracker
The issue is resolved. Check the commit in github.

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