Messages

Hello

If the form shows up but contains no fields, it usually comes from one of two situations:
1. The upgrade of the store was not completed properly. When the upgrade is unfinished or fails
In that case, the correct fix is to restore the backup you made before the upgrade and run the upgrade manually to ensure all components are installed correctly. The manual upgrade instructions are here:
https://abantecart.atlassian.net/wiki/spaces/AD/pages/5275676/Upgrade+manually
2. If fields were manually deleted from the database (this is not recommended). You can compare all forms with the demo store to see what fields should exist and recreate the missing ones if needed:
https://www.abantecart.com/shopping-cart-demo

Hello. You may replace the image files directly without modifying the code.

Hello.
Did you somehow remove the fields?

Hello.
Check that you have the CustomerFrm in the Design -> Form Manager

Hello.
The "Transactions" section under the customer is not for gateway payments like PayPal. It is only for movements on the customer balance (store credit) – for example, when you manually add credit, refund to customer balance, or when the balance is used to pay for an order.

Thanks, Kavlito, for sharing your solution

Hello.
It looks like you're using the Novator theme. For Novator, you should add the rule into this file instead: /extensions/novator/storefront/view/novator/css/tm_style.css
Alternatively, if you prefer not to edit theme files directly, there are extensions on the marketplace that let you add custom CSS safely without modifying the template, useful if you want to keep things update-proof.

Hello.
You need to override CSS rule

Code Select Expand

.product-card .prod-badge {font-size: 20px;}


Hello.
Try to change the images in head.tpl

Hello.
What is your theme name

Same host. The extension might be present on the server, I have used the same host since AbanteCart 1.3, but the extension is turned off. For safe keeping, I will uninstall and delete it from the server and see if the issue persists.

I am surprised to see that a disabled extension could still effect the checkout process.

Even if an extension is disabled in AbanteCart, its files can still be loaded by PHP. This means that any incompatible or outdated code within that extension can still interfere.

Once it's fully deleted, clear the AbanteCart cache and log

Did you migrate to a new host recently? The error clearly states you have /home4/juliann7/public_html/dps/extensions/default_pp_express/ directory

Hello.
The error you're seeing comes from the old PayPal Express extension (default_pp_express), which has been deprecated for years and is not compatible with AbanteCart 1.4.x. This extension should be completely removed from your store. Even if you are not actively using it, it can still hook into order or checkout events and trigger errors like the one in your log.

Please go to Extensions → Payments and make sure PayPal Express (default_pp_express) is uninstalled.

As for the customers who reported checkout issues, please ask them for more details so we can narrow down the cause:
What products were they trying to order?
What currency were they using?
Did they use any coupon or discount code?
At what step in the checkout did the problem occur: after selecting a delivery method, or at the payment selection step?
Which delivery and payment methods did they select?

These details will help identify whether the issue is related to a specific product, currency configuration, or payment/shipping extension.

Sorry to necro an old thread but I am getting this error now in 2025. Using Abantecart 1.4.2 and PayPal Commerce 1.0.7 which is built-in. I looked at the fix from this thread and the code matches. Any other things to try?

Upgrade to the latest AbanteCart 1.4.3

Hello.

What you describe does not sound like expected behavior. A couple of things to check so we can narrow it down:
1. After changing qty or deleting the item, are you clicking:
   - "Save" or
   - "Save and Recalculate" 

2. Could you please let us know which AbanteCart version you are using?

3. Please also check your error log in the admin:
   - Go to System → Logs → Error Log. Look for any recent errors that appear right after you try to change/delete the order product

With that info we'll be able to reproduce and see what's going wrong.