AbanteCart Community

Shopping Cart Operations => Support => Topic started by: JessieSager on October 23, 2024, 05:18:56 PM

Title: Task 'Stuck'
Post by: JessieSager on October 23, 2024, 05:18:56 PM

I exported the product description CSV (as per the manual) to add an action column to add the action 'delete' on many of the products.  When I import this CSV and run the import it says 'running' for several hours and then lands on 'stuck'. This cycle just plays around and around in a loop where nothing is getting updated.

I cannot find any manuals on what to do if my import is 'stuck' under tasks. Import Wizard does not alert me to any issues with my CSV.

Any help would be greatly appreciated.

Title: Re: Task 'Stuck'
Post by: Basara on October 24, 2024, 09:35:50 AM

Hello.
What is your AbanteCart version? Check for the latest errors in the AbanteCart error log.

Title: Re: Task 'Stuck'
Post by: JessieSager on October 24, 2024, 10:14:13 AM

The version is 1.3.3 and the error log is showing nothing recent.

Title: Re: Task 'Stuck'
Post by: Basara on October 25, 2024, 02:06:36 AM

Hello.
Please attache the CSV here

Title: Re: Task 'Stuck'
Post by: JessieSager on October 25, 2024, 04:22:20 PM

Hmmm... this seems to not allow me to post with an attachment. Keeps telling me to read the rules and sends me to start a new post.

Here is an image of the CSV. I also tried messaging you directly and it wouldn't allow me to add an attachment.

Title: Re: Task 'Stuck'
Post by: Basara on October 29, 2024, 10:21:41 AM

Hello.
Please rename the column ACTION to action and remove all other columns except for products.product_id. This will significantly reduce the file size.

Title: Re: Task 'Stuck'
Post by: JessieSager on October 29, 2024, 02:13:18 PM

When I get to Import Wizard it is erroring saying product description name is required.

Title: Re: Task 'Stuck'
Post by: JessieSager on October 29, 2024, 02:41:00 PM

I added the product description name column back and ran task. I get this now:

Title: Re: Task 'Stuck'
Post by: Basara on October 30, 2024, 03:32:46 AM

Hello.
Looks like the incorrect file format was detected by the import. Please try to click on the reset button and upload again. You should see the two-column.