AbanteCart Community

Shopping Cart Operations => Support => General Support => Topic started by: hari1982811 on March 20, 2025, 07:09:55 AM

Title: SMTP set-up is done correctly, however, emails to customers are not trigerring
Post by: hari1982811 on March 20, 2025, 07:09:55 AM

Dear Team,

The SMTP settings are done correctly by checking with the hosting team. Emails are working fine individually when tested. However, when customers place an order, the email is trigerring to the admin email, however, customers are not receiving any emails. Same issue with Contact us form as well. No email is getting triggerred to customers, however, the same is been received in the admin email.

Tried multiple options and with no other help, I am reaching out. Please let me know how this can be resolved. This is the only issue I have before I move forward for my website to launch.

Regards,
Hari

Title: Re: SMTP set-up is done correctly, however, emails to customers are not trigerring
Post by: Basara on March 20, 2025, 08:15:23 AM

Hello.
What is your AbanteCart version and SMTP provider?

Title: Re: SMTP set-up is done correctly, however, emails to customers are not trigerring
Post by: hari1982811 on March 20, 2025, 06:52:27 PM

I am on PHP Version 8.3.6. And the Hosting provider (SMTP provider) is blue host.

Regards,
Hari

Title: Re: SMTP set-up is done correctly, however, emails to customers are not trigerring
Post by: hari1982811 on March 21, 2025, 05:06:06 AM

Quote from: hari1982811 on March 20, 2025, 06:52:27 PM

I am on PHP Version 8.3.6. And the Hosting provider (SMTP provider) is blue host.

Regards,
Hari

Title: Re: SMTP set-up is done correctly, however, emails to customers are not trigerring
Post by: Basara on March 21, 2025, 06:05:07 AM

Hello.
What is your AbanteCart version?

Title: Re: SMTP set-up is done correctly, however, emails to customers are not trigerring
Post by: hari1982811 on March 21, 2025, 12:01:44 PM

Thank you for the response. It is version 1.4.1

Title: Re: SMTP set-up is done correctly, however, emails to customers are not trigerring
Post by: Basara on March 24, 2025, 04:24:50 AM

Hello.
Can you please confirm whether the store email address configured in AbanteCart matches the SMTP sender email address?
Some hosting providers implement security policies that block outgoing emails if the SMTP “From” address does not match the configured SMTP email account. This can result in admin emails being sent correctly (since they are internally routed) while customer emails get blocked or silently dropped.

Title: Re: SMTP set-up is done correctly, however, emails to customers are not trigerring
Post by: hari1982811 on March 24, 2025, 06:58:31 AM

Thank you for the repsonse. I confirm the store email address configured in AbanteCart matches the SMTP sender email address.

Regards,
Hari

Title: Re: SMTP set-up is done correctly, however, emails to customers are not trigerring
Post by: Basara on March 24, 2025, 07:48:05 AM

Hello
1. Check SPF, DKIM, and DMARC Records:
Ensure that your domain’s DNS settings have the correct SPF, DKIM, and DMARC records set up. These help improve email deliverability and prevent emails from being marked as spam or rejected.
2. Review SMTP Logs (via Bluehost):
Bluehost should provide access to email logs. Check if the undelivered emails are being rejected, delayed, or bounced. This can give insights into whether the issue is on the sending or receiving side.

Title: Re: SMTP set-up is done correctly, however, emails to customers are not trigerring
Post by: hari1982811 on May 20, 2025, 05:33:41 PM

Issue is still persisting and the Bluehost hosting team says all the DNS records and other mx records which are needed seems set-up correctly and they are asking to get in touch with the deloper or designer to check on the application. Not sure as I am struck with this since long time.

Title: Re: SMTP set-up is done correctly, however, emails to customers are not trigerring
Post by: Basara on May 21, 2025, 02:14:03 AM

"Hello.
Please attempt to place an order and review new errors in the AbanteCart error log. Additionally, updating to the latest version, 1.4.2, is recommended.