Print Page - Customer Order Update Email not populating with details.

Title: Customer Order Update Email not populating with details.
Post by: ixl on October 08, 2025, 08:59:07 AM

Hi,

I am using Novator, AbanteCart Version 1.4.2

Could someone advise what might be wrong with the email that end customer gets with regards to order updates?

In the Order, you can set a status, add a comment and set to notify the customer. But the email the customer gets is just black, the template isnt populating and its not posting the comment or order data.

Could anyone help please?

Title: Re: Customer Order Update Email not populating with details.
Post by: ixl on October 08, 2025, 09:27:32 AM

Here are the screens in question...

(https://i.ibb.co/4RSw14dD/email-blank.png) (https://ibb.co/4RSw14dD) (https://i.ibb.co/chqBxzhJ/order-status-and-comments.png) (https://ibb.co/chqBxzhJ) (https://i.ibb.co/FkMpFmMY/template.png) (https://ibb.co/FkMpFmMY)

Title: Re: Customer Order Update Email not populating with details.
Post by: ixl on October 09, 2025, 02:25:35 AM

Hi, Anyone able to help at all please? Thanks.

Title: Re: Customer Order Update Email not populating with details.
Post by: Basara on October 09, 2025, 05:44:11 AM

Hello,
It looks like there might be a typo or an unclosed tag in your email templates. This can cause the default values to appear instead. Please review the demo to get default email template code https://www.abantecart.com/shopping-cart-demo

Title: Re: Customer Order Update Email not populating with details.
Post by: ixl on November 17, 2025, 03:28:45 PM

Thanks for tbe info.

I will look into.

For the record, these are not my templates. These were the defaults.

I was just sharing the exact parts in question.

Title: Re: Customer Order Update Email not populating with details.
Post by: ixl on November 30, 2025, 07:52:01 AM

Hi,

Just to advise, the code was different. (Not changed by me, so must of been inherited from an earlier release and maybe not changed from the incremental updates).

The working Code is below if it helps anyone else:

HTML BODY SECTION:

Code Select

Order:  {{ order_id }} <br/>
Date added: {{ order_date_added }} <br/>
Order status: {{ order_status }} <br/>
Invoice: {{ invoice }}<br/>
<br/>

Comment:<br/>
{{{ comment }}}<br/>

<br/>

Please reply to this email if you have any questions.

Thanks Basara for your pointer! :)

Title: Re: Customer Order Update Email not populating with details.
Post by: Basara on December 01, 2025, 03:16:46 AM

Thanks for sharing your solution.

AbanteCart Community

eCommerce construction => Installation and Configuration => Topic started by: ixl on October 08, 2025, 08:59:07 AM