Print Page - Customer Order Update Email not populating with details.

Title: Customer Order Update Email not populating with details.
Post by: ixl on October 08, 2025, 08:59:07 AM

Hi,

I am using Novator, AbanteCart Version 1.4.2

Could someone advise what might be wrong with the email that end customer gets with regards to order updates?

In the Order, you can set a status, add a comment and set to notify the customer. But the email the customer gets is just black, the template isnt populating and its not posting the comment or order data.

Could anyone help please?

Title: Re: Customer Order Update Email not populating with details.
Post by: ixl on October 08, 2025, 09:27:32 AM

Here are the screens in question...

(https://i.ibb.co/4RSw14dD/email-blank.png) (https://ibb.co/4RSw14dD) (https://i.ibb.co/chqBxzhJ/order-status-and-comments.png) (https://ibb.co/chqBxzhJ) (https://i.ibb.co/FkMpFmMY/template.png) (https://ibb.co/FkMpFmMY)

Title: Re: Customer Order Update Email not populating with details.
Post by: ixl on October 09, 2025, 02:25:35 AM

Hi, Anyone able to help at all please? Thanks.

Title: Re: Customer Order Update Email not populating with details.
Post by: Basara on October 09, 2025, 05:44:11 AM

Hello,
It looks like there might be a typo or an unclosed tag in your email templates. This can cause the default values to appear instead. Please review the demo to get default email template code https://www.abantecart.com/shopping-cart-demo

AbanteCart Community

eCommerce construction => Installation and Configuration => Topic started by: ixl on October 08, 2025, 08:59:07 AM