Hi there,
I have a coupon code setup for a 40% discount on a single item. When checking out, the correct amount is not deducted from the cart, the cart is giving too big of a discount, see attached screenshot.
The discount is supposed to be 40% of $29938 (the price of the projector), but it is more than that.
Hello.
Please add a screenshot of your coupon settings Admin → Sales → Coupons → Edit (your code)
and include the restrictions section (product/category limits, percentage vs fixed).
Here you go!
Hello.
Step 1. Apply 40% discount on product:
40 % of 29 936 = 29 936 × 0.40 = 11 974.4
Step 2. Free shipping: according to your coupon settings
Delivery = 0 (removes the 30.84 delivery cost)
That's a total savings of ≈ 11 974.40 (product) + 30.84 (shipping) = ≈ 12 005.24 saved overall
So the free shipping applies to the whole cart, and not using the one item that the coupon is for? The lens is not supposed to get free shipping.
Just remove the free shipping option and it will be fixed.
I know because I was testing an item the other day and watched it remove shipping on the whole order.
:)
Thank you, that explains it.