AbanteCart Community

Shopping Cart Operations => Support => Topic started by: antn on August 17, 2014, 09:21:27 AM

Title: Can refunds be issued from Abantecart?
Post by: antn on August 17, 2014, 09:21:27 AM

Hi,

Is it possible to issue full or partial refunds directly from Abantecart?

What is the process for this?

The only reference to refunds is under status where you can change the status to "refunded", does doing this cause a refund to be issued?

Title: Re: Can refunds be issued from Abantecart?
Post by: llegrand on August 17, 2014, 10:13:08 AM

The "refunded" in the status is only a note as to status,  like pending, shipped, etc. 

You can apply a CREDIT to a customers account for them to use against future purchases.  You will need to go to whatever payment process you are using to send actual money back to the customer.  Example,  if using PayPal,  simply log into your PayPal account,  find the transaction and click on the "refund" button.   Most gateway processing has a similar process.



Lee

Title: Re: Can refunds be issued from Abantecart?
Post by: Basara on August 18, 2014, 08:55:20 AM

Quote from: antn on August 17, 2014, 09:21:27 AM

Hi,

Is it possible to issue full or partial refunds directly from Abantecart?

What is the process for this?

The only reference to refunds is under status where you can change the status to "refunded", does doing this cause a refund to be issued?

Hello. You able to refund with PayPal Pro payment method. On order edit page PayPal Pro now has capture/refund features.