AbanteCart Community

Shopping Cart Operations => Support => General Support => Topic started by: kees on October 19, 2014, 04:36:18 PM

Title: inlog problem
Post by: kees on October 19, 2014, 04:36:18 PM

hi there AbanteCart-fans,

i haven't been working on my shop for a while

and now i am not able to login into my admin page

i have the inlogdate and password

but is it not working

anyone out there have any suggestions please

thanks

Title: Re: inlog problem
Post by: llegrand on October 19, 2014, 05:33:15 PM

if you are getting to your login page,  try using the forgot password function - 

it sends to your email as set up in the system > settings > details page

If that's doesn't fix it -  let us know.

Lee

Title: Re: inlog problem
Post by: kees on October 19, 2014, 05:57:06 PM

hi llegrand

when i go to my knowing login url

i get this screen

see att.

Title: Re: inlog problem
Post by: llegrand on October 19, 2014, 11:01:29 PM

what version of AbanteCart are your running?

And do you know if your server was recently updated with a newer version of php?   That can sometimes cause an issue.

And if you could look up the error log on the server via cPanel  or FTP    -  it is located in the system/logs/error.txt  and post the error around the time of your issue
that could help isolate the issue.

Thanks
Lee

Title: Re: inlog problem
Post by: kees on October 20, 2014, 01:33:31 PM

thanks for the reply

i am feeling very stupid now

but  . . .

how do i get to my cpanel again ?

Title: Re: inlog problem
Post by: kees on October 20, 2014, 02:43:54 PM

i have finally found the cpanel entrance