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Shopping Cart Operations => Support => Topic started by: theriot3 on January 06, 2015, 09:05:31 PM

Title: Can't Back Up Site
Post by: theriot3 on January 06, 2015, 09:05:31 PM

Hello Support,

Getting this: check directory /home/studioel/public_html/online-store/admin/system/backup permissions to be set to -rw-rw-rw and [PHP memory setting]. Increase memory setting or run backup manually if process still fail (a manual backup would be just fine).

Step 1: success
Step 2: success
Step 3: success
Step 4 - failed. (Error: cannot to pack /home/studioel/public_html/online-store/admin/system/backup/manual_backup.tar.gz )
Task Failed

Not sure how to proceed.

Kind of terrifying when a week of work is in one place!

Thanks in advance.

MSR

Title: Re: Can't Back Up Site
Post by: abolabo on January 07, 2015, 06:54:26 AM

in most cases that error related to 2 causes:
1. memory for php is not enough
2. time for executing php-script exceeds limit

Both causes regulated by  php.ini directives but have global server limitations.
 If you can not to change them we recommended to do full backup of your abantecart in hosting provider CPanel (ask hosting provider support about this, or just do export of whole database from phpmyadmin and copy all files via ftp access)

Title: Re: Can't Back Up Site
Post by: theriot3 on January 07, 2015, 07:18:46 PM

Thanks much abolabo. I figured out soon after I posted (once I put my thinking cap on) the best workaround was exporting directly from phpmyadmin.  Do the database files/tables live in home/online-store/admin/core/database as the generically titled amysqli.php and mysql.php?

Title: Re: Can't Back Up Site
Post by: Rick66 on January 07, 2015, 08:38:47 PM

it to have a problem like this

I have a problem with version 1.2  i went to import/export and i only selected products to export and it came up with this error

Archive error

Message status:
    warning

Date:
    01/07/2015 06:43:15 AM

Number of repetitions:
    0

Error: cannot to pack /home/pawsand1/public_html/www.shopfrontsales.com.au/admin/system/backup/export_07012015_064121.tar.gz

this worked fine until i did the update the new version 1.2 any answers please

Title: Re: Can't Back Up Site
Post by: abantecart on January 08, 2015, 12:27:00 PM

The solution is explained by abolabo
You need to increase PHP memory.

Title: Re: Can't Back Up Site
Post by: Rick66 on January 09, 2015, 12:17:50 PM

wow this sounds tekkie so to increase the memory do you have time to tell me how this is done thanks in advance