AbanteCart Community

Shopping Cart Operations => Support => General Support => Topic started by: sheriff on January 17, 2015, 04:18:28 AM

Title: When a order is placed or product is purchased no email notification
Post by: sheriff on January 17, 2015, 04:18:28 AM

Hello,

Im using 2checkout as my payment gateway.

1. i don't receive email from my website when a order is placed / purchased.
2. customer also not receiving any emails from my website.

please dont send email manual links i have read that more than 1000000000000 times.... so frustrated to get this email thing work.
please provide clear answers,

Thanks

Title: Re: When a order is placed or product is purchased no email notification
Post by: Basara on January 19, 2015, 01:06:06 AM

Hello

Do you have any mail related errors in AbanteCart error log?
Check with your host in case they can block mail send

Title: Re: When a order is placed or product is purchased no email notification
Post by: sheriff on January 19, 2015, 01:42:05 AM

as a customer when i create a new account the notification comes to the customer but not as a store owner. basically the store owner doesnt get any notifications at all through email  :(

Title: Re: When a order is placed or product is purchased no email notification
Post by: Basara on January 19, 2015, 02:21:21 AM

Quote from: sheriff on January 19, 2015, 01:42:05 AM

as a customer when i create a new account the notification comes to the customer but not as a store owner. basically the store owner doesnt get any notifications at all through email  :(

Check your AbanteCart settings. To receive email notification about new order your need to turn ON Alert Mail setting in  Admin-System- Settings-Mail

The email notification for new user will work only if you have Approve New Customers setting ON

Title: Re: When a order is placed or product is purchased no email notification
Post by: sheriff on January 19, 2015, 10:36:43 AM

See attachment

Title: Re: When a order is placed or product is purchased no email notification
Post by: sheriff on January 19, 2015, 10:39:26 AM

this was already approved

Title: Re: When a order is placed or product is purchased no email notification
Post by: sheriff on January 19, 2015, 08:34:17 PM

I DID A FRESH INSTALL OF ABANTECART THROUGH CPANEL SOFTACULOUS. AND EMAIL WORKS LIKE A CHARM. STILL NO IDEA WHY THE PREVIOUS INSTALLATION DIDNT WORK.  :)

EDITED: NOTE I ONLY PURCHASED WITH COD (CASH ON DELIVERY) NOT WITH 2CHECKOUT

Title: Re: When a order is placed or product is purchased no email notification
Post by: sheriff on January 19, 2015, 09:16:49 PM

OH WAIT WHEN I MAKE A PURCHASE FROM 2CHECKOUT THERE IS NO EMAIL NOTIFICATION FOR BOTH STORE OWNER AND CUSTOMER. ALSO ON THE ABANTECART ADMIN BACKEND THE ORDER STATUS IS INCOMPLETE.

SOLUTION ANYONE?

Title: Re: When a order is placed or product is purchased no email notification
Post by: Basara on January 20, 2015, 12:16:58 AM

Quote from: sheriff on January 19, 2015, 08:34:17 PM

I DID A FRESH INSTALL OF ABANTECART THROUGH CPANEL SOFTACULOUS. AND EMAIL WORKS LIKE A CHARM. STILL NO IDEA WHY THE PREVIOUS INSTALLATION DIDNT WORK.  :)

Hi, sheriff
Please do not use CAPS

Title: Re: When a order is placed or product is purchased no email notification
Post by: sheriff on January 20, 2015, 12:49:14 AM

sorry i use CAPS for my software and designing and it was night time and my eyes were hurting so i wanted to see the text bit bigger  :)