AbanteCart Community

Shopping Cart Operations => Support => Topic started by: Max on February 16, 2015, 03:18:06 PM

Title: Confirmation email not sent to customers after placing order
Post by: Max on February 16, 2015, 03:18:06 PM

Sir,
    The problem with my store has started since last week.Whenever a customer orders a product from my website,no email is sent to his primary email regarding the order.The second problem that i am facing is that whenever i login to my control panel, i dont get notification message regarding new orders placed.Both of these problem were not there before last week, but since then i am facing these issues.Please help me fix the issue,its very ******.
             Thank you in advance

Title: Re: Confirmation email not sent to customers after placing order
Post by: Basara on February 17, 2015, 05:08:47 AM

Hello.

Check AbanteCart error log for mail related errors.
A common issue with using mail is the firewall on your server may not be configured to allow the connection that you are trying to make.

Title: Re: Confirmation email not sent to customers after placing order
Post by: Max on February 17, 2015, 11:25:26 AM

Thanx for such quick reply ,
                                 I am able to send mail to customers using mail function in my admin panel.But The automatic emails after each order is not generated,and neither i am receiving notice message of the order.
                              Thank you

Title: Re: Confirmation email not sent to customers after placing order
Post by: Basara on February 18, 2015, 08:06:03 AM

Try to check with different customer emails. Some servers may block sending emais to yahoo or gmail.
Also you can try change your Mail settings http://docs.abantecart.com/pages/settings/mail.html
To receive notice about new orders enable Alert Mail setting

Title: Re: Confirmation email not sent to customers after placing order
Post by: Max on February 18, 2015, 10:12:13 PM

Thank you,
     But it still didnt work for me,manually  i can send email to customers but the automatic mails for orders are not generated, and i am not receiving message for new order,other messages are shown to me.Manually i am able to send email to all gmail and yahoo customers.

Title: Re: Confirmation email not sent to customers after placing order
Post by: Max on February 20, 2015, 04:05:44 AM

Thank you so much for taking out time,i got the solution..there was a file missing from my folder,i cross checked and fixed it up.

Title: Re: Confirmation email not sent to customers after placing order
Post by: omoba on May 07, 2015, 05:33:57 AM

Quote from: Max on February 20, 2015, 04:05:44 AM

Thank you so much for taking out time,i got the solution..there was a file missing from my folder,i cross checked and fixed it up.

Please can you tell me how you fix this? I have the same issue now. I will really appreciate a quick response from you. Thanks

Title: Re: Confirmation email not sent to customers after placing order
Post by: Basara on May 07, 2015, 07:18:56 AM

Hello, omoba

There are several common issues with email

• some files missed or corrupted
• hosting have incorrect security or other mail configuration. Server may block your mail due to spam/firewall filters

Try to search forum for similar topics
http://forum.abantecart.com/index.php/topic,3330.msg14268.html#msg14268