AbanteCart Community

Shopping Cart Operations => Support => General Support => Topic started by: pedalease on February 26, 2015, 08:32:28 PM

Title: Contact form not sending email
Post by: pedalease on February 26, 2015, 08:32:28 PM

Hello

I have Been looking for an answer for 2 weeks both on Google and on this forum and can t find the answer

 MY contact form does not work?

My email is set up using SMTP (using zoho mail smtp) and all emails work correctly Apart from the Contact US form.

1. When A Customer Joins The shop The Email is sent to welcome them.
(Note: This was not working when my store email id was different from my email id in smtp mail settings)

2. When a customer Buys a product The email is sent to the customer
(Note: This was not working when my store email id was different from my email id in smtp mail settings)

3. When a forgotten email/Password page is filled out the email is sent
(Note: This was not working when my store email id was different from my email id in smtp mail settings)

4. But When a message on the contact form is asked NO Email is sent?? - Error Message in the Error Log:-
2015-02-26 20:23:21 - Error: DATA not accepted from server!
2015-02-26 20:23:21 - Error: QUIT not accepted from server!

What I understood so far is the form is trying to send email from the customer's email which he/she enters from my website and this is not valid. The from address cannot be the customer email id, it should be my store email id. The way it should have been set is:
From: myemail at mystore.com
To: myemail at mystore.com
replyto: customeremail at xyz.com  (this might not be there in contact form)

Any suggestions please.....

Thank you in advance...

Title: Re: Contact form not sending email
Post by: Basara on February 27, 2015, 02:17:15 AM

Quote from: pedalease on February 26, 2015, 08:32:28 PM

Hello

I have Been looking for an answer for 2 weeks both on Google and on this forum and can t find the answer

 MY contact form does not work?

4. But When a message on the contact form is asked NO Email is sent?? - Error Message in the Error Log:-
2015-02-26 20:23:21 - Error: DATA not accepted from server!
2015-02-26 20:23:21 - Error: QUIT not accepted from server!

Please contact your hosting company support. Your server dosen't allow something or other server related issue.
Also try to set default sender name and default sender email in forms manager settings Admin-Extensions- All extensions- Forms Manager

Title: Re: Contact form not sending email
Post by: pedalease on February 27, 2015, 06:53:14 AM

Thanks for your quick response. I still have a question in my mind that why other emails like mentioned in 1,2,3 from my previous post work and just the contact form does not send email. Is this really an issue with my email provider?

Title: Re: Contact form not sending email
Post by: pedalease on May 19, 2015, 12:37:24 AM

Any Update please???

Title: Re: Contact form not sending email
Post by: Basara on May 19, 2015, 04:13:07 AM

Quote from: pedalease on February 27, 2015, 06:53:14 AM

Thanks for your quick response. I still have a question in my mind that why other emails like mentioned in 1,2,3 from my previous post work and just the contact form does not send email. Is this really an issue with my email provider?

Post this question to your hosting provider. The error in your log is very clear Error: DATA not accepted from server!
So this issue is server related  ;)