AbanteCart Community

Shopping Cart Operations => Support => General Support => Topic started by: Siri M. on February 28, 2015, 01:58:11 AM

Title: There was a sale, but no sales record in backend or email notification.
Post by: Siri M. on February 28, 2015, 01:58:11 AM

Hi. I noticed in Paypal I had a sale, so after checking the site I see there is no sales record at all. Nor was an email sent to me about the sales. This has never happened before, so seems a bit strange. I haven't updated or changed anything lately. Last week had a few sales and everything was normal. So I went ahead and shipped the item using the Paypal information.

Any ideas about this?

Thanks

Title: Re: There was a sale, but no sales record in backend or email notification.
Post by: abantecart on February 28, 2015, 09:46:57 PM

Are you using standard paypal? This is possible if customer never returned back to your site after paypal payment. Order was not finalized on your abantecart side.