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Shopping Cart Operations => Support => Extension Support => Topic started by: bsmith40 on June 22, 2015, 03:10:44 PM

Title: UPS displays all options instead of ground only. FedEX doesn't work either, HELP
Post by: bsmith40 on June 22, 2015, 03:10:44 PM
I ship chemical products and can only ship ground. UPS extension displays all options which beyond ground would be air. All are turned off except for ground in admin.

We struggled for last 6 days because Fedex module inflates cost as if each item is a new package. So got set up with UPS and it doesn't work properly either.

NEED HELP PLEASE.
Title: Re: UPS displays all options instead of ground only. FedEX doesn't work either, HELP
Post by: Basara on June 23, 2015, 05:03:40 AM
Hi.

Are you sure your products can be shipped ground with UPS?
Anyway we need more details:
product weight and dimentions
ship from and ship to addresses
and UPS extension settings
Title: Re: UPS displays all options instead of ground only. FedEX doesn't work either, HELP
Post by: bsmith40 on June 23, 2015, 08:40:17 AM
Yes, 2 decade Chemical goods shipper

Also cart will not display UPS and Fedex, only one or the other. Auto select is off.

Example shipment: 7x7x12,  5 lbs
from: 2301 N. Skeeter Terrace, Hernando FL 34442
To: 1345 N. Combee Rd. Lakeland, FL 33823

I'll attach some screen pics of the UPS

Title: Re: UPS displays all options instead of ground only. FedEX doesn't work either, HELP
Post by: bsmith40 on June 23, 2015, 08:48:18 AM
See screen shots
 Thanks
Title: Re: UPS displays all options instead of ground only. FedEX doesn't work either, HELP
Post by: Basara on June 24, 2015, 04:56:04 AM
Hello.

 :o UPS work for me with same settings
AbanteCart v1.2.2
UPS extension v 1.0.1
Title: Re: UPS displays all options instead of ground only. FedEX doesn't work either, HELP
Post by: bsmith40 on June 25, 2015, 10:42:29 AM
Hi Basara,

So yours will not show the other options besides ground if they are turned off? 
I have all oprtions turned off but ground and they all show. IF customer picks 2nd day or overnight etc then I will have call, explain and do a refund. I can only ship ground.
Title: Re: UPS displays all options instead of ground only. FedEX doesn't work either, HELP
Post by: Basara on June 26, 2015, 02:48:02 AM
Hi Basara,

So yours will not show the other options besides ground if they are turned off? 
I have all oprtions turned off but ground and they all show. IF customer picks 2nd day or overnight etc then I will have call, explain and do a refund. I can only ship ground.

Yes, On my side it show only turned ON shipping options. So I can suggest the next steps:
1. make sure your UPS extension version is latest 1.0.1
2. Disable UPS extension.
3. Clear AbanteCart cache in admin
4. Enable UPS extension
5. Retype/reselect all UPS setting and save with bottom's SAVE button! (not quick save)
6. Clear AbanteCart cache in admin
6. check if issue gone  :-X
Title: Re: UPS displays all options instead of ground only. FedEX doesn't work either, HELP
Post by: Gordon Taylor on June 26, 2015, 08:02:30 AM
have you cleared your cache in the admin panel again?
Title: Re: UPS displays all options instead of ground only. FedEX doesn't work either, HELP
Post by: bsmith40 on June 26, 2015, 11:28:31 AM
Ok did all of the above. Yes 1.0.1   Stays the same....All shipping options available even though turned off
Title: Re: UPS displays all options instead of ground only. FedEX doesn't work either, HELP
Post by: bsmith40 on June 26, 2015, 11:32:35 AM
I have Cart 1.2.0

Tried updating to 1.2.1 manually since the automatics don't work to see if shipping fixed.
But it just overwrote all files and comes up as a new cart. Don't understand the last part about the upgrade.sql file or where it is?
Title: Re: UPS displays all options instead of ground only. FedEX doesn't work either, HELP
Post by: Basara on June 30, 2015, 01:56:37 AM
I have Cart 1.2.0

Tried updating to 1.2.1 manually since the automatics don't work to see if shipping fixed.
But it just overwrote all files and comes up as a new cart. Don't understand the last part about the upgrade.sql file or where it is?

Read http://www.abantecart.com/ecommerce-documentation/user-manual/installation/core-upgrade#Install_manually
upgrade.sql inside upgrade archive  :)

Please backup!
Title: Re: UPS displays all options instead of ground only. FedEX doesn't work either, HELP
Post by: bsmith40 on July 01, 2015, 12:43:56 PM
Someone should create a tutorial for low tech guys on the manual upgrade instructions.

BTW I have have the ground only option now for UPS.
To get it, I had to turn OFF ground option and turn ON all the other options which actually turn OFF all other options.
Backwards works I guess