Print Page - resent passwords

Title: resent passwords
Post by: kenrees69 on October 27, 2015, 08:10:57 AM

When a customer forgets his password and requests a new one, he receives a new one by email but that password is not recognized when he tries to login to complete his purchase. Has anybody any idea why this should be so? Thanks
Ken

Title: Re: resent passwords
Post by: Basara on October 27, 2015, 09:01:42 AM

Hi.

What is your AbanteCart version?

Title: Re: resent passwords
Post by: kenrees69 on October 27, 2015, 09:17:51 AM

Hi 1.2.4
Thanks for your reply.

Title: Re: resent passwords
Post by: Basara on October 27, 2015, 09:29:20 AM

Can you please PM me your site url?
Do you have any related errors in the AbanteCart error log?

Title: Re: resent passwords
Post by: kenrees69 on October 27, 2015, 10:06:08 AM

misslouisejewellers.com

Title: Re: resent passwords
Post by: kenrees69 on October 27, 2015, 10:12:19 AM

I have nothing in the error log

Title: Re: resent passwords
Post by: kenrees69 on October 27, 2015, 10:16:05 AM

Problem now solved. My Finger trouble I was trying to log in with my email address instead of my user name. Thanks for taking the troub le to help
Ken

AbanteCart Community

Shopping Cart Operations => Security => Topic started by: kenrees69 on October 27, 2015, 08:10:57 AM